Service Request Ticket - # 63284

Service Request Information

CONTACT Name Singson, Beeb   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 11, 2017 08:56 AM
Department Natural Science Division Phone 89274
Location Email singsonb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20160117[Edit Inv] (opens in a new window) Bldg/Room NS 216
Service Tag Description Xerox Phaser 7500/DNM Printer w/ pagepack
Serial No. XGG003603 Location NS216 LAb Printer (PAGEPACK) Student Tech funded

Model 7500/DNM Hostname ns216.wou.edu
Notes * 110V * 12X18 Color Printer * 1200 dpi * Up To 35 ppm * Color/B&W * USB * 10/100/1000Base-T Ethernet * 1Ghz Processor * 512MB Memory * 2-Sided Printing * 100-sheet Tray 1(multipurpose Tray) * 500-sheet Tray 2(main paper tray) STUDENT TECH PRINTER WITH PAGEPACK IP:140.211.76.45 Metered Code: RMA RXD142991 Ink/Toner Refill blk High:106R01439, MAG std:106R01434, Yellow std:106R01435, Cyan std: 106R01433

Wired NIC 00:00:AA:E4:FB:63

TECHS Submitted by Hallie Jensen Contact hjensen15@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Apr 11, 2017 09:18 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Shandelle Plasker Apr 11, 2017 09:18 PM 
Went down and test printed all the machines. They
all printed. I am guessing the students did not
have print credits.
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Shandelle Plasker Apr 11, 2017 10:51 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Shandelle Plasker Apr 11, 2017 10:51 AM 
****This is an email****
Hi Beeb,

I received a service request for a few students
not being able to print in NS 216. Do we know if
these students had print credits? This lab does
take print credits so if they did not have any or
the amount of pages they were trying to print it
will not work.

Since it was only a few students I am guess that
is what is happening. The machine seems to be
working fine and my test prints are going through.

Do you by any chance have any more information
about this issue.

Thank you,
Shandelle Pepper
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Hallie Jensen Apr 11, 2017 08:56 AM 
Professor said a couple students were not able to
print from NS 216 this morning
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