Service Request Ticket

Service Request Information

CONTACT	Name	Silbernagel, Darin	Date	Apr 11, 2017 10:15 AM
	Department	VP Finance & Administration	Phone	88176
	Location		Email	silbernd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141207 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	DCXMV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2016 from XXXX2014004298
	Wired NIC	98:90:96:D9:BA:34

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Apr 11, 2017 03:53 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ranjit Kayastha	Apr 11, 2017 03:53 PM	DONE	Add Attachment
Ranjit Kayastha	Apr 11, 2017 03:39 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Kirsten Fauser	Apr 11, 2017 03:28 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Kirsten Fauser	Apr 11, 2017 03:28 PM	Available for the rest of the day Has a meeting at 4 but will leave his office open.	Add Attachment
Shina Oladiti	Apr 11, 2017 02:16 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Apr 11, 2017 12:25 PM	Talk to someone in the office and left a message for Darin. He would probably called back on time availability.	Add Attachment
Shina Oladiti	Apr 11, 2017 11:15 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Tricia Flaherty	Apr 11, 2017 10:16 AM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Apr 11, 2017 10:16 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Apr 11, 2017 10:15 AM	The RaM is with an invoice on the shelf in the Inventory counter in ITC008	Add Attachment