Service Request Ticket

Service Request Information

CONTACT	Name	Ellingson, Don	Date	Apr 11, 2017 10:35 AM
	Department	Natural Science Division	Phone	88865
	Location		Email	ellingd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110895 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	2BSY4V1	Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2BSY4V1	Location	PDR 2023 Giveaway
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:26:12:83

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Apr 11, 2017 02:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Apr 11, 2017 02:54 PM	Removed 2010 and Installed 2016	Add Attachment
Ranjit Kayastha	Apr 11, 2017 01:56 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Amy Anderson	Apr 11, 2017 01:30 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Amy Anderson	Apr 11, 2017 01:30 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Amy Anderson	Apr 11, 2017 01:30 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Amy Anderson	Apr 11, 2017 01:30 PM	Microsoft office is not pulling up. "Word failed to start correctly" He will be available at 2 for a tech to come over	Add Attachment
Shina Oladiti	Apr 11, 2017 12:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Apr 11, 2017 12:24 PM	Done!	Add Attachment
Shina Oladiti	Apr 11, 2017 11:11 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Kirsten Fauser	Apr 11, 2017 10:35 AM	Receiving Microsft Activation error. Is available until 1 (he will be in the lab across the hall and have his office door unlocked. Also would like a tech to check for other updates.	Add Attachment