Service Request Ticket

Service Request Information

CONTACT	Name	Quiring, Sandy	Date	Apr 11, 2017 12:58 PM
	Department	Human Resources	Phone	88141
	Location		Email	quirings@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20150722 (opens in a new window)	Bldg/Room	AD 306
	Service Tag		Description	Xerox Phaser 3610/DN Monochrome Laser Printer
	Serial No.	A4T546804F	Location	Storage room above file cabinet
	Model	3610/DN	Hostname	daisey.wou.edu
	Notes	small work group (1-6 users) 200dpi x 1200dpi (B&W) up to 47 ppm and a first-page-out time as fast as 6.5 seconds 700sheet(s) Capacity / Letter & Legal (8.5 in x 14 in) monthly duty cycle of up to 110,000 pages two-sided printing USB Type B 2.0 RJ-45 10/100/1000 BaseT Ethernet port 512MB Installed RAM 1 Year Warranty Physical Dimensions: 12.4"h x 15.5"w x 16.8"d ETWORKED BANNER PRINTER IP:140.211.116.54	Ink/Toner Refill	Black Standard Capacity 106R02720; Black High Capacity 106R02722, and Black Extra High Capacity 106R02731
	Wired NIC	9C:93:4E:62:33:71

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Apr 11, 2017 02:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Apr 11, 2017 02:24 PM	Moved the printer and computer but a Ethernet port needs to be activated for the printer. I told them to email telecom.	Add Attachment
Tim Taylor	Apr 11, 2017 01:23 PM	Task reassigned to Tim Taylor.	Add Attachment
Amy Anderson	Apr 11, 2017 12:59 PM	**This is an email** We are in AD 306 and they are staying in this office. Someone will be here all day.	Add Attachment
Amy Anderson	Apr 11, 2017 12:58 PM	**This is an email** Hi, Where is the printer and computer located? Also what is the availability for a tech to come over to move these items? Thank you, Amy	Add Attachment
Amy Anderson	Apr 11, 2017 12:58 PM	**This is an email** We have a printer to move and also move a computer to the other side of the desk. Printer # 20150722 Computer # 20130521	Add Attachment