Service Request Ticket - # 63305

Service Request Information

CONTACT Name Hamlin, Bill   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 12, 2017 08:10 AM
Department College of Education Phone 88471
Location Email hamlinw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160071[Edit Inv] (opens in a new window) Bldg/Room SSC 217
Service Tag Description Apple iMac 27-inch w/ Retina 5K display #Z0SD
Serial No. D25S40TFGQ18 Location

CPU Intel Core i7(4.0GHz quad)


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511; Final Cut Pro X from P0101469

Wired NIC A8:60:B6:03:7F:59


Wireless NIC 28:F0:76:4A:78:BE


Bluetooth NIC 28:F0:76:4A:78:BF

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Apr 12, 2017 09:15 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Apr 12, 2017 09:15 AM 
Shina went down and restarted and logged in to the 
computers and tested Photoshop on 20160081[Edit Inv].  I 
made a list to keep track of computers that are 
having freezing issues.
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Shina Oladiti Apr 12, 2017 08:31 AM 
Task reassigned to John Rushing.
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Kyle Arthenayake Apr 12, 2017 08:10 AM 
Hi!

I had a student today report two of the iMacs
freeze up on him. 

Station 23 (20160071) froze at the log in screen,
but upon hard shutdown and reboot seems to be
working now.

Station 24 (20160081) froze as he tried to open
Photoshop and then froze again during reboot. At
the moment, it is still frozen - I will try
another restart.

More just an FYI as he was able to move to another
computer, but we might keep an eye on it.
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