Service Request Ticket

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Service Request Information

CONTACT	Name	Fritz, Darlene	Date	Apr 12, 2017 09:25 AM
	Department	College of Education	Phone	88704
	Location		Email	fritzd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150251 (opens in a new window)	Bldg/Room	RWEC 165
	Service Tag	26D4462	Description	Dell Latitude E7250 (i5-5300U, 8GB RAM 256HD)
	Serial No.	26D4462	Location	Darlene Fritz, Teacher Ed Advising
	CPU	Intel Core i5-5300U(Dual Core, 2.3GHz, 3M, 15W)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license XXXX2015004715
	Wired NIC	20:47:47:EE:CE:5A
	Wireless NIC	DC:53:60:3B:B0:A5
	Bluetooth NIC	DC:53:60:3B:B0:A9

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Apr 18, 2017 12:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Apr 18, 2017 12:28 PM	installed Firefox ESR and banner works now	Add Attachment
Tim Taylor	Apr 18, 2017 12:04 PM	Task reassigned to Tim Taylor.	Add Attachment
Bradley Karkanen	Apr 18, 2017 11:37 AM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Apr 18, 2017 08:47 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Bradley Karkanen	Apr 18, 2017 08:42 AM	Her email is fritzd@wou.edu	Add Attachment
Hallie Jensen	Apr 18, 2017 08:42 AM	She just called in and stated that she is available today till 9:30am and after 10:30am	Add Attachment
Nick Wanderschied	Apr 17, 2017 11:24 AM	Task reassigned to UCS Tech.	Add Attachment
Nick Wanderschied	Apr 17, 2017 11:24 AM	not here :(	Add Attachment
Nick Wanderschied	Apr 17, 2017 11:05 AM	Task reassigned to Nick Wanderschied.	Add Attachment
Ranjit Kayastha	Apr 14, 2017 04:30 PM	Left a VM asking for availability one more time.	Add Attachment
Nick Wanderschied	Apr 13, 2017 09:58 AM	Task reassigned to UCS Tech.	Add Attachment
Nick Wanderschied	Apr 13, 2017 09:31 AM	Task reassigned to Nick Wanderschied.	Add Attachment
Ranjit Kayastha	Apr 12, 2017 10:21 AM	Left a VM asking for availability.	Add Attachment
Shina Oladiti	Apr 12, 2017 10:10 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Apr 12, 2017 09:30 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
John Rushing	Apr 12, 2017 09:25 AM	Needs Firefox ESR 32 bit installed.	Add Attachment
John Rushing	Apr 12, 2017 09:25 AM	**This is an email** I was wondering if you could help me fix something on my computer? Banner is working on Explorer, but not in Firefox. I heard you know how to do this :)	Add Attachment