Service Request Ticket

Service Request Information

CONTACT	Name	Diehm, Deborah	Date	Apr 12, 2017 11:08 AM
	Department	VP Student Affairs	Phone	88423
	Location		Email	diehmd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101222 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	HB3WGQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro, Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080438 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:DB:43:D3

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Apr 13, 2017 09:42 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Apr 13, 2017 07:54 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Megan Thibeault	Apr 13, 2017 07:54 AM	Please try contacting this morning	Add Attachment
Ranjit Kayastha	Apr 12, 2017 11:37 AM	Student worker picked up the phone. Did leave a message with him.	Add Attachment
Natalie Plasker	Apr 12, 2017 11:08 AM	**This is an email** Hello: RE: WOU computer #20101222 Located in WUC downstairs in ASWOU, Room 121C. The computer that the ASWOU Judicial Administrator uses, Jessica Freeman, is asking for a Microsoft Office update. Your assistance is requested because I do not believe that any of us have administrative privileges on the computer. You may call Jessica at 8-8556 to see if she is in the ASWOU office or make arrangements with her via email at aswouja@wou.edu. If you need additional information, please let me know. I appreciate your help, Debbie	Add Attachment