Service Request Ticket - # 63314

Service Request Information

CONTACT Name Palmer, Tina L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 12, 2017 11:31 AM
Department Student Success & Advising Office Phone 88732
Location Email palmert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130726[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35B3M02 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918

Wired NIC 34:17:EB:99:CF:11

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Apr 12, 2017 01:25 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Apr 12, 2017 01:25 PM 
Removed 2010 and installed 2016
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Ranjit Kayastha Apr 12, 2017 11:38 AM 
Task reassigned to Ranjit Kayastha.
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Natalie Plasker Apr 12, 2017 11:31 AM 
****This is an email****
I have been receiving a "product activation"
notice for Word for the past several weeks and was
told to just close which is what I have been
doing. Today I have a red "Document1-Microsoft
Word (Product Activation Failed) notice when I try
to open word and it is says "Connect my computer
to your corporate network to complete activation.
Your system administrator can help". What do I
need to do to get rid of this message and keep
Word working?

Tina
Academic Advising
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