Service Request Ticket - # 63319

Service Request Information

CONTACT Name Carter, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 12, 2017 01:55 PM
Department Library & Media Services Phone 88848
Location Email carters@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20160834[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch 3.2GHz Retina5Kdisplay MK472L/A
Serial No. C02T22S4GG7L Location PDR

CPU 3.2GHz Quad-core Intel Core i5


OS MAC OS 10.3 Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511; Camtasia for Education Mac v3. VISA2016006254; Apple Pro Apps Bundle for Education(Includes:Final Cut Pro v10.3.2, Logic Pro X v10.3.1, Compressor v4.3.1, Motion v5.3.1, & MainStage v3.3)P0103822; Adobe CC201* FULL MAC from Student Lab licensing; Roxio Toast Titanium v17 UCS2018009107

Wired NIC A8:60:B6:24:5F:AC


Wireless NIC 58:40:4E:E6:AC:8C


Bluetooth NIC 58:40:4E:E6:AC:8D


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public

Entered by Date Memo
Ranjit Kayastha Apr 19, 2017 03:39 PM
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Apr 19, 2017 03:39 PM
The ethernet port for that old iMac is not ready
yet so Scott told me he will contact Paul
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Ranjit Kayastha Apr 19, 2017 03:04 PM
The new iMac is setup in HL221. 

Also gave him:

Kanguru Black 1 to 5 DVD Duplicator #US-DVDDUPE-S5
W#20160835[Edit Inv], 
Diamond USB 2.0 One Touch VHS to DVD Video Capture
Device #VC500

He will he will take care of it on his own.


and also he was asking about a software which
Tricia told me to let him know to reply tricia's
email first.
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Ranjit Kayastha Apr 19, 2017 03:01 PM
W#20110398[Edit Inv] was in HL221. I moved it to outside
area right in front of carter's office. The Mac is
working fine and is connected to WIFI right now. I
need to head back there and plug it in to Ethernet
and if the port is not working I will let Carter
know to contact Telecome.
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Ranjit Kayastha Apr 19, 2017 01:32 PM
Task reassigned to Ranjit Kayastha.
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Megan Thibeault Apr 19, 2017 01:04 PM
Priority changed from (3) Priority to (1) Highest Priority.
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Megan Thibeault Apr 19, 2017 01:04 PM
Lets get this setup and delivered 
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Tim Taylor Apr 18, 2017 04:31 PM
Task reassigned to UCS Tech.
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Tim Taylor Apr 18, 2017 04:31 PM
All additional software installed. Computer put
back on counter next to the additional devices in
ITC008 across from the storage shelves.
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John Rushing Apr 18, 2017 03:49 PM
JAMF setup to push Final Cut Pro, Logic Pro X, 
Compressor, Motion, MainStage v3 to the computer 
automatically.
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Tim Taylor Apr 18, 2017 03:48 PM
Camtasia installed, in the process of installing
Apple Pro Apps Bundle
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Tim Taylor Apr 18, 2017 01:45 PM
Task reassigned to New Equip. Setup.
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Tim Taylor Apr 18, 2017 01:45 PM
need to install additional software
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Tim Taylor Apr 18, 2017 01:42 PM
Task reassigned to UCS Tech.
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Tim Taylor Apr 18, 2017 01:42 PM
all updates done. It is put back on the counter in
ITC008 across from the storage selves
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Tim Taylor Apr 17, 2017 04:42 PM
imaging done. installed sophos
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Tim Taylor Apr 17, 2017 04:03 PM
started imaging with OS X 10.12
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Nick Wanderschied Apr 17, 2017 11:57 AM
set up at the standup desk but did not start 
imaging because i had to go
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Tricia Flaherty Apr 17, 2017 10:40 AM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Apr 17, 2017 10:40 AM
I am going to to put a second SR for the 2nd
license of the Apple Pro Apps Bundle for
Education(Includes:Final
Cut Pro v10.3.2, Logic Pro X v10.3.1, Compressor
v4.3.1, Motion v5.3.1, & MainStage v3.3)P0103822
as I don't have the W# of the 2nd station yet
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Tricia Flaherty Apr 13, 2017 12:15 PM
the imac27, DVD Duplicator and capture Devices are
on the inventory Counter with Setup form
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Tricia Flaherty Apr 12, 2017 02:12 PM
This is a iMac 27 W#20160834[Edit Inv] is for HL221 Digital
Media Center with following Software:
Camtasia for Education Mac v3. VISA2016006254 -
T:\camtasia\Camtasia StudioWINv9-MACv3 
Apple Pro Apps Bundle for Education(Includes:Final
Cut Pro v10.3.2, Logic Pro X v10.3.1, Compressor
v4.3.1, Motion v5.3.1, & MainStage v3.3)P0103822 -
via JAMF

ALSO on this order: 
Kanguru Black 1 to 5 DVD Duplicator #US-DVDDUPE-S5
W#20160835[Edit Inv], 
Diamond USB 2.0 One Touch VHS to DVD Video Capture
Device #VC500(drivers software on T:\1.
Drivers\Diamond_VideoCapture\DiamondOneTouch_VC500\VC500
)

A Network Printer setup is on SR#63320 if he asks
about that part of this AIC order
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