Service Request Ticket - # 63325

Service Request Ticket - # 63325

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Service Request Information

CONTACT	Name	Shaw, Jim	Date	Apr 13, 2017 11:44 AM
	Department	Athletics	Phone	88068
	Location		Email	shawj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090819 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	BD11PL1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2007 from P0074010,
	Wired NIC	00:26:B9:77:ED:69

TECHS	Submitted by	Nick Wanderschied	Contact	nwanderschied14@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Apr 14, 2017 03:39 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Tim Taylor	Apr 14, 2017 03:39 PM	delivered the re-imaged computer and transferred his files from the USB drive to his H drive.	Add Attachment
Tim Taylor	Apr 14, 2017 02:26 PM	Task reassigned to Tim Taylor.	Add Attachment
Shina Oladiti	Apr 14, 2017 02:10 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Apr 14, 2017 10:03 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Apr 14, 2017 10:03 AM	The machine is back in the OUTBOX, with a USB stick that contain his files.	Add Attachment
Shina Oladiti	Apr 14, 2017 09:59 AM	**This is an outgoing email** Hi Jim, We were just following up with you regarding a service request that we have for you. (#63325) Description: re image and return We are done prepping your computer, it is been re-image and and your files are backed up. Please let us know when it is appropriate for us to come and set it up. Thanks, Adeshina Oladiti	Add Attachment Public
Shina Oladiti	Apr 14, 2017 09:46 AM	Prepped and ready to be delivered.	Add Attachment
Megan Thibeault	Apr 14, 2017 07:15 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	Apr 14, 2017 07:15 AM	Can you work on getting this completed	Add Attachment
Shina Oladiti	Apr 13, 2017 03:56 PM	Imaging in progress......	Add Attachment
Nick Wanderschied	Apr 13, 2017 12:23 PM	his profile is on yellow usb #48 currently plugged in to the computer	Add Attachment
Nick Wanderschied	Apr 13, 2017 11:50 AM	88068 is his phone number	Add Attachment
Nick Wanderschied	Apr 13, 2017 11:44 AM	he has had problems with the computer saying there is no C disk space even though there is basically nothing on it	Add Attachment