Service Request Ticket - # 63333

Service Request Information

CONTACT Name Poole, Angela   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 13, 2017 04:50 PM
Department Natural Science Division Phone 88491
Location Email poolea@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091155[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. J59WRL1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 license downgraded to 2007 from P0075007; Camtasia Studio V8.5 WIN from VISA2015004714

Wired NIC B8:AC:6F:7D:8D:AE

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen May 02, 2017 10:24 AM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen May 02, 2017 10:24 AM 
Seems to be an issue with the TurningPoint 
software. She found a workaround and said she 
would call their TurningPoint rep.
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Bradley Karkanen May 02, 2017 08:07 AM 
Task reassigned to Bradley Karkanen.
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Kyle Arthenayake May 01, 2017 10:04 AM 
Task reassigned to UCS Tech.
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Kyle Arthenayake May 01, 2017 10:03 AM 
please call Dr. Poole before making your way to
her office
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Kyle Arthenayake May 01, 2017 10:03 AM 
Status changed from (5) Completed to (1) Pending
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Kyle Arthenayake May 01, 2017 10:03 AM 
Powerpoint files will only pop up in read only
files, can not edit them
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Megan Thibeault Apr 14, 2017 03:32 PM 
Task reassigned to Ranjit Kayastha.
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Megan Thibeault Apr 14, 2017 03:32 PM 
issue with downloading java
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Bradley Karkanen Apr 14, 2017 08:41 AM 
Status changed from (2) Scheduled to (5) Completed
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Bradley Karkanen Apr 14, 2017 08:41 AM 
Office 2010 wouldn't activate with the batch files 
so I installed 2016. I also installed the others 
updates.
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Megan Thibeault Apr 14, 2017 07:15 AM 
Task reassigned to Bradley Karkanen.
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Kirsten Fauser Apr 13, 2017 04:50 PM 
Receiving Microsoft activation error.

Available 8-10; 1-2
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