Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Zobel, Gregory	Date	Apr 14, 2017 09:05 AM
	Department	Education & Leadership	Phone	88728
	Location		Email	zobelg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091326 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53MZJM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2007 license from P0074819, TechSmith Camtasia Studio v8.4.2 and Snagit v12.1 from VISA201404102 was upgrade of Studiov7/Snagitv10 on VISA2011002828; NVivo 11 Plus for PC from VISA2016005496 JULY2016-primary install
	Wired NIC	B8:AC:6F:83:F5:78

TECHS	Submitted by	Service Request Desk	Contact	ucshelpdesk@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Apr 25, 2017 03:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Apr 25, 2017 03:20 PM	Delivered, cable managed, and added his printer	Add Attachment
Tim Taylor	Apr 25, 2017 01:45 PM	Task reassigned to Tim Taylor.	Add Attachment
Shina Oladiti	Apr 25, 2017 01:44 PM	**This is an email** Hello, I'm here until 3, so any time today would be great. Thanks! Gz	Add Attachment
Shina Oladiti	Apr 25, 2017 11:08 AM	Sent email for availability.	Add Attachment
Shina Oladiti	Apr 24, 2017 01:48 PM	Prepped and ready for delivery. Its on the standup image desk.	Add Attachment
Shina Oladiti	Apr 21, 2017 09:52 AM	Imaging WOU#20100112.	Add Attachment
Shina Oladiti	Apr 21, 2017 09:50 AM	I assigned, WOU20100112 to replace WOU20091326. The hard-drive for WOU20091326 is on my desk, his profile could be copy and transfer in the new machine assigned.	Add Attachment
Ranjit Kayastha	Apr 19, 2017 03:51 PM	Talked to Megan. And I did left him a VM that his computer is broken and he needs to buy a new one and also we can't swap hardware from his old machine and also we can't also install Windows 7 on his other older machine.	Add Attachment
Tim Taylor	Apr 18, 2017 12:05 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Tim Taylor	Apr 17, 2017 02:41 PM	I changed the ram and it still restarts when trying to load windows	Add Attachment
Tim Taylor	Apr 17, 2017 12:32 PM	I put in a different hard drive and tried to install windows on it but it still restarts while loading windows.	Add Attachment
Ranjit Kayastha	Apr 14, 2017 04:27 PM	Task reassigned to Tim Taylor.	Add Attachment
Ranjit Kayastha	Apr 14, 2017 04:27 PM	Tim just started Diagnostic Test. He will work on it Monday	Add Attachment
Ranjit Kayastha	Apr 14, 2017 04:26 PM	Tried reimaging it but nothing is workin. The computers turns on goes upto Windows Logo screen and then shutdown automatically everytime.	Add Attachment
Megan Thibeault	Apr 14, 2017 11:58 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Hallie Jensen	Apr 14, 2017 11:04 AM	Just called back saying that he got a missed call from a tech. He doesnt need to make an appointment-he said a tech can just come by even if hes not there because he is sick today and wont really be on campus	Add Attachment
Ranjit Kayastha	Apr 14, 2017 10:55 AM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Apr 14, 2017 10:55 AM	Left a VM asking for availability	Add Attachment
Megan Thibeault	Apr 14, 2017 10:06 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	Apr 14, 2017 10:05 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Service Request Desk	Apr 14, 2017 09:05 AM	After being gone for a week he came back and the PC in his office wou not booting back up. He said it keeps going into the repair option. He asked us to go in and look at the computer even if he was not there.	Add Attachment