Service Request Ticket - # 63339

Service Request Information

CONTACT Name Carlson, Jan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 14, 2017 10:40 AM
Department Advancement & Foundation Phone 88725
Location Email carlsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141137[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag GSTHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. GSTHV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop SEPT2016

Wired NIC 98:90:96:D5:7E:6B

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact ttaylor13@wou.edu 88925

Tracking

Entered by Date Memo
Tim Taylor
Email

Public
Entered by Date Memo
Tim Taylor Apr 14, 2017 12:17 PM 
Status changed from (1) Pending to (5) Completed
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Tim Taylor Apr 14, 2017 12:17 PM 
Went by and she said did a couple of restarts an
it updated some more and her computer is now
normal again.
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Megan Thibeault Apr 14, 2017 12:00 PM 
Task reassigned to Tim Taylor.
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Natalie Plasker Apr 14, 2017 10:40 AM 
****This is an email****
My computer is slow as a slug. An update happened
last night and nothing is working properly. It is
currently in the process of trying to transfer
money from PayPal to the foundation checking
account and it is stuck. Would you please send
someone over to help out. Computer is 20141137[Edit Inv] in
room 208 of the cottage.

Thank you.

Jan Carlson

Sent from Jan's iPhone
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