Service Request Ticket - # 63345

Service Request Information

CONTACT Name Plasker, Shandelle   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 14, 2017 03:01 PM
Department University Computing Solutions Phone 14018
Location Email peppers@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160364[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 1WJ2NC2 Description Dell Latitude E7270 (i5-6300U, 8GB RAM 256HD)
Serial No. 1WJ2NC2 Location Dana Richardson-Broken-Megan's Desk

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 10 Enterprise 64bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2015004715

Wired NIC 28:F1:0E:48:E6:90


Wireless NIC E4:A7:A0:6C:90:4E


Bluetooth NIC E4:A7:A0:6C:90:52

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Sep 25, 2017 11:09 AM 
Status changed from (2) Scheduled to (5) Completed
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John Rushing Aug 23, 2017 03:15 PM 
Returned laptop 20150257[Edit Inv].  Keep laptop for two 
weeks before imaging incase she needs any other 
files.
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John Rushing Aug 23, 2017 03:14 PM 
Computer was delivered, Set her up as an admin, 
setup printers, setup Outlook and copied over 
files from her old profile Shandelle saved.
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Shandelle Plasker Aug 23, 2017 08:00 AM 
Task reassigned to John Rushing.
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John Rushing Aug 17, 2017 09:57 AM 
Task reassigned to Shandelle Pepper.
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John Rushing Aug 17, 2017 09:57 AM 
Ellie Boggs called and wanted to reschedule for 
Aug 23rd at 10am.
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Shandelle Plasker Jul 25, 2017 03:57 PM 
Task reassigned to John Rushing.
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Shandelle Plasker Jul 25, 2017 03:57 PM 
John can you please deliver and set this 
machine up in Danas office on August 17th at 
11am.

She will need Google sync for Outlook installed 
and Outlook setup. She will also need her 
profile restored back onto it. I copied her 
profile over to a external drive which I will 
leave with the machine.

I Will leave everything you need on your desk 
with a sticky saying Dana's:)
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Shandelle Plasker Jul 25, 2017 03:54 PM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Shandelle Plasker Jul 25, 2017 12:24 PM 
Status changed from (3) Order in Process to (7) Waiting for Contact
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Shandelle Plasker Jul 25, 2017 12:24 PM 
Received the machine back. Set it all up and 
emailed Ellie to set a time up to deliver the 
machine.
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Shandelle Plasker Jul 19, 2017 10:31 AM 
Status changed from (1) Pending to (3) Order in Process
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Shandelle Plasker Jul 19, 2017 10:31 AM 
I replaced the mother board and batter on this 
machine.

I still saw the error in the viewer log that 
seems to be the issue of the machine.

I called Dell told them my issue and what I 
have already done.

They sent a box out to send it back to them for 
repair.

Dell has it right now.
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Shandelle Plasker Apr 14, 2017 03:01 PM 
We gave Dana a loaner laptop (WOU#20150257). I
have her machine with WOU#20160364[Edit Inv]. She still has
her charger to this machine. We have the loaner
charger (WOU#20150257).
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