Service Request Ticket - # 63346

Service Request Information

CONTACT Name Price, Sharon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 14, 2017 04:26 PM
Department Student Enrichment Program Phone 89355
Location Email pricesl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150665[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9RP2JB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 9RP2JB2 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2015004715; TRANSFERRED from W#20110811:Adobe Acrobat Pro 10 WIN P0084592 SR63346

Wired NIC 18:66:DA:14:1A:4E

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Apr 18, 2017 11:37 AM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Apr 18, 2017 09:55 AM 
Task reassigned to Bradley Karkanen.
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Bradley Karkanen Apr 18, 2017 08:49 AM 
****This is an outgoing email****
Hi Sharon,

I need some additional information regarding 
service request #63346

Description: GFA SETUP: Setup&Deliver Dell 
OptiPlex 9020 SFF & 33 inch monitor replacing 
W#20110881[Edit Inv] inMNB116 for Sharon

When would a good time for us to come and setup 
your new machine be?
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Public
Tim Taylor Apr 17, 2017 04:08 PM 
Task reassigned to UCS Tech.
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Tim Taylor Apr 17, 2017 04:08 PM 
put it back on the counter in ITC 008 across from
the storage selves
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Shina Oladiti Apr 17, 2017 03:48 PM 
**************************
Update in AD
**************************
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Shina Oladiti Apr 17, 2017 03:48 PM 
Prepped and ready to be delivered. All software
installed both essential and required.
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Tim Taylor Apr 17, 2017 03:16 PM 
just Windows updates left
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Shina Oladiti Apr 17, 2017 10:03 AM 
Needs to be added to domain and other required
standard setup.
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Shina Oladiti Apr 17, 2017 09:45 AM 
Imaging completed!
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Tricia Flaherty Apr 14, 2017 04:32 PM 
TRANSFER from W#20110881[Edit Inv] Adobe Acrobat Pro 10 WIN
from P0084592 T:\Adobe
Acrobat\Acrobat10Pro\AcrobatPro10WIN
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Tricia Flaherty Apr 14, 2017 04:26 PM 
W#20110881[Edit Inv] is to be GFA repalced by new computer
W#20150665[Edit Inv] and new monitor W#20141058[Edit Inv].  This
equipment and a GFA setup form can be found on the
Inventory Counter in ITC008
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