Service Request Ticket - # 63351

Service Request Information

CONTACT Name Schmidt, Katherine   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 17, 2017 08:10 AM
Department Writing Center Phone 88234
Location Email schmidtk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20141274[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Air 13.3 #Z0RJ
Serial No. C1MPX3SZG944 Location PDR 2023 Giveaway

CPU Intel Core i5(1.6GHz dual-core, 3MB L3)


OS MAC OS X 10.11 (El Capitan) Software MS Office 2011 Std for MAC from XXXX2014004298; UPG with Microsoft Capmus Agreement to Office 2016 for MAC; transferred from 20120660 Adobe Photoshop Extended CS4 Mac from P0074268

Wireless NIC E0:AC:CB:6C:ED:B8


Bluetooth NIC E0:AC:CB:6C:ED:B9

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Apr 17, 2017 09:44 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Apr 17, 2017 09:44 AM 
Done!
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Megan Thibeault Apr 17, 2017 08:12 AM 
Task reassigned to Adeshina Oladiti.
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Kyle Arthenayake Apr 17, 2017 08:11 AM 
Priority changed from (3) Priority to (2) High Priority.
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Kyle Arthenayake Apr 17, 2017 08:10 AM 
Her laptop is having issues with word. Word at
times will not open, when opening a new document
it will lock her out causing her to restart the
whole laptop.She has tried restarting word, as
well as her computer.
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