Service Request Ticket

Service Request Information

CONTACT	Name	Tolley, LaRon	Date	Apr 17, 2017 08:59 AM
	Department	Admissions Office	Phone	88697
	Location		Email	tolleyl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20081180 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 8560DN Color Printer #8560/DN
	Serial No.	fbt272761	Location	PDR
	Model	8560/DN	Hostname
	Notes	duplexing, Tray 1-100 sheets, Tray2-525 sheets, output 250 sheets, 30ppmcolor or B&W	Ink/Toner Refill
	Wired NIC	00:00:AA:C5:7D:42

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	May 01, 2017 02:33 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Shandelle Plasker	May 01, 2017 02:33 PM	He got a new machine that I setup and delivered.	Add Attachment
Shandelle Plasker	Apr 17, 2017 11:30 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Apr 17, 2017 11:30 AM	Gave him the VeraLink C400 Demo I just received as a loaner/trial. He is getting a budget number from the head department for a new printer.	Add Attachment
Nick Wanderschied	Apr 17, 2017 10:10 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Nick Wanderschied	Apr 17, 2017 10:10 AM	internet said the error was for a faulty power supply, tried a new power cord but that didn't work. After reboot, it is now giving a RAM error. He probably needs a new machine.	Add Attachment
Megan Thibeault	Apr 17, 2017 09:34 AM	Task reassigned to Nick Wanderschied.	Add Attachment
Megan Thibeault	Apr 17, 2017 09:34 AM	please find out more info, what kind of printer, has it been rebooted, double check the error code	Add Attachment
Kyle Arthenayake	Apr 17, 2017 08:59 AM	printer says service needed, contact xerox.com. fault codes: fault 37,016.43:42561	Add Attachment