Service Request Ticket

Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Apr 17, 2017 10:00 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Thin Client	Edit WOU #	20130281 (opens in a new window)	Bldg/Room	HL 1st Floor
	Service Tag		Description	Wyse P25 zero client 32MB FLASH/512MB #909569-01L
	Serial No.	9F2DM606706	Location	HL REF Station #11
	CPU	Teradici TERA2321 PCoIP
	OS	Unknown	Software	Microsoft Office Pro Plus 2013 from P0091580, Microsoft VDA subscription from P0091580, VMWare View 5 Premier from P0091580
	Wired NIC	00:80:64:B3:2A:66

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Apr 18, 2017 03:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Apr 18, 2017 03:26 PM	called to verify there is no issue with the printers and there have been no more complaints of the vdi's not connecting to the printers	Add Attachment
John Rushing	Apr 18, 2017 02:31 PM	Task reassigned to Tim Taylor.	Add Attachment
John Rushing	Apr 18, 2017 10:24 AM	Has not seen any more instances since noon. He is going to ask around and let us know if it was still happening.	Add Attachment
Nick Wanderschied	Apr 17, 2017 11:04 AM	Task reassigned to John Rushing.	Add Attachment
Nick Wanderschied	Apr 17, 2017 11:04 AM	got some IP's since it's VDI. putting the sticky note on john's desk	Add Attachment
Kyle Arthenayake	Apr 17, 2017 10:00 AM	stop by front desk for more info. More than two computers at time. Will point you in the right direction	Add Attachment
Kyle Arthenayake	Apr 17, 2017 10:00 AM	Computers not automatically connected to printers, have to manually add printers. Able to connect, but not doing it automatically. 20100877, 20130281	Add Attachment