Service Request Ticket - # 63362

Service Request Information

CONTACT Name Bracy, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 17, 2017 11:49 AM
Department Creative Arts Phone 88534
Location Email bracyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150027[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch #Z0QW
Serial No. D25Q706YFY13 Location PDR

CPU Intel Core i5(3.3GHz Quad-core)


OS MAC OS X 10.10 (Yosemite) Software Office for MAC from VISA2015004715

Wired NIC 98:5A:EB:E4:62:A0


Wireless NIC AC:29:3A:9F:04:31


Bluetooth NIC AC:29:3A:9F:04:32

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Apr 20, 2017 09:38 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Apr 20, 2017 09:38 AM 
Bradley delivered the computer today.
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John Rushing Apr 19, 2017 12:38 PM 
Imaging finished.  Ready for delivery
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John Rushing Apr 18, 2017 12:34 PM 
started re-imaging the computer
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John Rushing Apr 18, 2017 10:23 AM 
Booting from USB and running Disk Utility.
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John Rushing Apr 18, 2017 10:23 AM 
hard drive is not being found
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Tim Taylor Apr 17, 2017 12:26 PM 
Task reassigned to John Rushing.
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Tim Taylor Apr 17, 2017 12:26 PM 
last time I repaired the disk with first aid and
that fixed it. I tried doing that and I get an
error saying that the disk cant be repaired. 

I put it on the counter next to Paul
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Natalie Plasker Apr 17, 2017 11:49 AM 
****This is an email****
Hi -
I've got a problem computer... #20150027[Edit Inv] is again
not completing the startup cycle. It's the same
one that was brought back from the dead last week.

Thank you,
Jen
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