Service Request Ticket - # 63364

Service Request Information

CONTACT Name Poage, Kimberly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 17, 2017 12:55 PM
Department Deaf Studies and Professional Studies Phone 88758
Location Email poagek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120216[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
Serial No. j6nngv1 Location PDR

CPU Intel Core i7-2760QM(2.4GHz, 6MB cache)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC D4:BE:D9:4F:E3:99


Wireless NIC 8C:70:5A:F8:F4:80


Bluetooth NIC 44:6D:57:CB:15:CD

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact ucshelpdesk@wou.edu 88925

Tracking

Entered by Date Memo
Service Request Desk
Email

Public
Entered by Date Memo
Natalie Plasker May 17, 2017 12:59 PM 
Status changed from (2) Scheduled to (5) Completed
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Natalie Plasker May 17, 2017 12:59 PM 
returned laptop and charger
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Amy Anderson May 08, 2017 01:40 PM 
Will return loaner on Wednesday the 17th
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Kyle Arthenayake May 03, 2017 08:34 AM 
sick, will not bring laptop to campus till monday :(
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Hallie Jensen Apr 26, 2017 04:08 PM 
Came in to request an extension for the loaner
laptop. Will return Wednesday 5/3
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Ranjit Kayastha Apr 19, 2017 01:37 PM 
Task reassigned to Service Request Desk.
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Ranjit Kayastha Apr 19, 2017 01:37 PM 
She picked up the laptop. I did hardwire her and
fill in the form too. She will return it by 4/26.

W#20120216[Edit Inv] (Laptop)
W#20130079[Edit Inv] (Charger)
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Ranjit Kayastha Apr 19, 2017 12:55 PM 
Task reassigned to Ranjit Kayastha.
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Natalie Plasker Apr 19, 2017 12:53 PM 
Jennifer cottam picked up the lab top and will
return in one week.
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Nick Wanderschied Apr 19, 2017 09:41 AM 
Task reassigned to UCS Tech.
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Nick Wanderschied Apr 19, 2017 09:41 AM 
was not there :(
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Nick Wanderschied Apr 19, 2017 09:10 AM 
Task reassigned to Nick Wanderschied.
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Megan Thibeault Apr 19, 2017 07:18 AM 
We need to update inventory, find out how long they are using 
it for. And probably have them fill out a form since they will 
probably be taking it off campus. End user will need to log in 
with Ethernet cable
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Shina Oladiti Apr 17, 2017 03:46 PM 
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Apr 17, 2017 03:46 PM 
Its prepped and ready to be deliver. It is in the
OUTBOX.
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Shina Oladiti Apr 17, 2017 02:21 PM 
Installing windows update and i gave her admin right
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Shina Oladiti Apr 17, 2017 02:20 PM 
Assigned WOU#20120216; Prepped and ready to be
delivered.
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Natalie Plasker Apr 17, 2017 12:55 PM 
pilot faculty would like to geta loaner laptop.
Her name is Jennifer Cottam cottamj@wou.edu
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