Service Request Ticket - # 63375

Service Request Information

CONTACT Name Freymuth, Dirk   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 17, 2017 04:04 PM
Department Creative Arts/Music Phone 88874
Location Email freymutd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20160829[Edit Inv] (opens in a new window) Bldg/Room APSC 230
Service Tag Description Apple Mac Pro 3.7GHz Quad-Core Intel Xeon E5
Serial No. F5KTG09LF9VN Location Recording Studio, Freymuth/AIC replaces 20120828

CPU 3.7GHz Quad-core Intel Xeon E5, 10MB L3


OS MAC OS X 10.12 (macOS Sierra) Software MS OSX 10.* comes pre-installed with iLife '11; Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511; TRANSFER THESE TITLES from W#20120828 SR63375 APR2017: AVID Pro Tools v9 from P0080799 TRANSFERRED from W#20101341 & UPGRADED to Pro Tools 11 from VISA2013003741 SEPT2013, Logic Pro X from Music Licenses P0095256; other titles requested: Isotope bundle and Universal Audio

Wired NIC 00:3E:E1:CB:F5:4D


Wired NIC 00:3E:E1:CB:F5:4C


Wireless NIC 14:BD:61:EF:B8:3E


Bluetooth NIC 14:BD:61:EF:B8:3F


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact flahert@wou.edu 88925

Tracking

Entered by Date Memo
Tricia Flaherty
Email

Public

Entered by Date Memo
Tricia Flaherty Feb 22, 2019 04:41 PM
Status changed from (1) Pending to (5) Completed
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John Rushing Jun 30, 2017 12:54 PM
Setup on 6/27 but had issues with Apogee Symphony 
Mk 11 I/O transfer.  Not compatible with new 
system so we brought back the computer keyboard, 
mouse and SuperDrive to my desk.  Still needs 
some software installed.
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Kyle Arthenayake Jun 26, 2017 04:18 PM
Picked up 6/26
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Tricia Flaherty May 09, 2017 04:25 PM
Task reassigned to Tricia Flaherty.
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Tricia Flaherty May 09, 2017 03:17 PM
Talked with Dirk on the phone... he wants to wait to have 
the software figured out before we put this station in 
place.... He will be sending me a list of software and 
upgrades that need to be purchased to get these stations 
licensing figured out  He also needs a techs help with a 
project to move their old Apoge Symphony PCI hardware 
into a new Thunderbolt Chasis  for the studio setup
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Tricia Flaherty May 05, 2017 01:40 PM
I have added 2 qty Kensington Expert Mouse Wired
Trackball #K64325 for another order from Dirk
#9776 to the pile of accessories that he has on
Inventory Shelf in ITC009
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Shina Oladiti May 03, 2017 08:13 AM
*************************
Update in AD
*************************
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Shina Oladiti May 02, 2017 12:35 PM
Machine prepped but still need some required
installation. Logic Pro X, Finale has been
installed, while Pro Tools, Izotope Bundle and
Universal Audio has not been installed.
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Tricia Flaherty May 01, 2017 09:42 AM
This has Apple Magic Mouse2, Apple Magic keyboard
and thunderbolt cablign to go with it as well
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Shina Oladiti May 01, 2017 09:42 AM
imaging completed.
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Megan Thibeault May 01, 2017 09:08 AM
Task reassigned to Adeshina Oladiti.
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Tricia Flaherty Apr 28, 2017 02:26 PM
Task reassigned to Megan Eichler.
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Tricia Flaherty Apr 28, 2017 01:49 PM
***From DIRK****
Studio (APSC 239): New Mac Pro replaces W#20120828[Edit Inv]

Logic Pro X
Pro Tools 12
Finale
Isotope bundle
Universal Audio
****


I have software records on the following titles:
Logic Pro X(via JAMF Managed Distributition) see
T:\5. Mac Software\Apple
Logic\LogicProX_MUSIC_Dept25user_license

Finale(latest version is Finale 25 on Music 30user
site license) see T:\Finale\Finale25

ProTools
There is a Pro Tools 11 but not 12 linked to Dirk
Freymuth and has a USB Key for Auth.  not sure if
this is what he is needing so discuss with him
where he thinks the ver.12 is from.  Here is
tDrive location for info on ver.11 T:\5. Mac
Software\ProTools\AVIDProTools11

These titles I am not sure where they come from as
I have no software purchasing record: There are
SRs related to Dirk and this software(SR59073) it
appears to be profile based so beware and read
some histroy.
Izotope Bundle
https://www.izotope.com/en/products/bundles.html

Universal Audio(looks like it is linked to hardware):
http://www.uaudio.com/uad/downloads/
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Tricia Flaherty Apr 17, 2017 04:04 PM
W#20160829[Edit Inv] is a Mac Pro with 32GB of
RAM(installed) that is for the recording Studio. 
I have asked Dirk to let me know which station
this is replacing so I can update our records on
the software side and indicate any large software
transfer.  Waiting to hear back but I will update
this SR when he has given me more info
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