Service Request Ticket - # 63377

Service Request Information

CONTACT Name Crawford, Leonard   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 18, 2017 08:39 AM
Department Registrar’s Office Phone 88186
Location Email crawfordl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20080844[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet P4515x Monochrome Printer #CB5616A#ABA
Serial No. SCNDY349642 Location PDR

Model CB156A Hostname regcounter.wou.edu
Notes duplexing, 2nd 500 sheet tray original printer Printer Maint: HP LaserJet P4515X Maintenance Kit #CB338A from P0093476 SR53190, HP LJ P4515x Maintenance Kit on EXCHANGE #CB388A from P0098229 SR57328 IP:140.211.117.37 Ink/Toner Refill

Wired NIC 00:21:5A:7F:75:F9

TECHS Submitted by Hallie Jensen Contact hjensen15@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Apr 18, 2017 10:47 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Apr 18, 2017 10:47 AM 
Needed new feed rollers in each paper tray.
Installed new ones.
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Hallie Jensen Apr 18, 2017 09:04 AM 
Got the correct WOU# now :)
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Hallie Jensen Apr 18, 2017 08:45 AM 
Task reassigned to Shandelle Pepper.
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Hallie Jensen Apr 18, 2017 08:45 AM 
Called and left a VM because WOU# is off my one
number and asked for the name of printer
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Hallie Jensen Apr 18, 2017 08:39 AM 
This is a transcript printer and he said that each
time it goes to print it is taking 2-3 papers each
time instead of just one
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