Service Request Ticket - # 63378

Service Request Information

CONTACT Name Laine, Maria   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 18, 2017 09:06 AM
Department Education & Leadership Phone 89289
Location Email lainem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150412[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. SC1MRD0L6DV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.13 (High Sierra) Software Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;

Wired NIC 38:C9:86:42:65:8D


Wireless NIC A4:F1:E8:D5:E3:9C


Bluetooth NIC A4:F1:E8:D5:E3:9D

TECHS Submitted by Hallie Jensen Contact hjensen15@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Apr 18, 2017 12:46 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Apr 18, 2017 12:46 PM 
Done!
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Kirsten Fauser Apr 18, 2017 11:07 AM 
Task reassigned to Adeshina Oladiti.
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Kirsten Fauser Apr 18, 2017 11:07 AM 
Task reassigned to UCS Tech.
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Kirsten Fauser Apr 18, 2017 11:07 AM 
Also has a flash drive that wont come up on any of 
the computers and would like someone to take a 
look at.
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Shina Oladiti Apr 18, 2017 11:05 AM 
Task reassigned to Adeshina Oladiti.
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Hallie Jensen Apr 18, 2017 09:06 AM 
She has a MacBook Pro is it is currently hardwired
through an ethernet cable and she is still not
getting internet. She said that the circle just
keeps spinning on her computer
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