Service Request Ticket - # 63392

Service Request Information

CONTACT Name Malkewitz, Keven   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 18, 2017 02:07 PM
Department Business/Economics Division Phone 88718
Location Email malkewik@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130551[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MM334JDV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0092993, TRANSFER to W#20180641 SR#_ SPSS v21 for MAC upgraded to SPSS v23 for MAC Aug2015 SR(from Student Tech Site license), Adobe Acrobat Pro 10 for MAC

Wired NIC 68:5B:35:B2:7B:45


Wireless NIC 60:03:08:EB:AA:FE


Bluetooth NIC 60:03:08:EB:AA:FF

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact ttaylor13@wou.edu 88925

Tracking

Entered by Date Memo
Tim Taylor
Email

Public
Entered by Date Memo
Tim Taylor Apr 18, 2017 02:35 PM 
Status changed from (1) Pending to (5) Completed
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Tim Taylor Apr 18, 2017 02:35 PM 
I deleted the mouse and keyboard and restarted the
computer and the mouse was able to be paired again
and work
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Shandelle Plasker Apr 18, 2017 02:07 PM 
He is having to reboot his machine quite a bit do
to his wireless mouse unconnected. Restarting the
machine seems to be the only thing that will re
connect it. 

He has put new batteries into the wireless mouse.
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