Service Request Ticket

Service Request Information

CONTACT	Name	McGlade, Michael	Date	Apr 19, 2017 08:21 AM
	Department	Social Science	Phone	88381
	Location		Email	mcgladm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140480 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	2N87L32	Description	Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
	Serial No.	2n87l32	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 from Microsoft Desktop Ed license P0096073; TRANSFER TO W#20190237 JAN2020: Illuminance UV Recorder Win ver1.0.9(E) VISA2016006391 T:\1. Drivers\UV_Recorder\Illuminance_UV_Temp&Humidity_Data_Logger\TR-74Ui
	Wired NIC	34:E6:D7:2F:75:56
	Wireless NIC	60:57:18:6C:B4:98
	Bluetooth NIC	60:57:18:6C:B4:9C

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Apr 19, 2017 08:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Apr 19, 2017 08:59 AM	Done, Licensed the Microsoft Office.	Add Attachment
Megan Thibeault	Apr 19, 2017 08:44 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Amy Anderson	Apr 19, 2017 08:21 AM	Michael called saying that he is receiving an pop-up saying that his Microsoft office will expire in 29 days. Also he said he gets random pop-ups on his computer of companies trying to sale him things. He thinks it might be a virus. WOU# 20140480	Add Attachment