Service Request Ticket - # 63402

Service Request Information

CONTACT Name Plasker, Shandelle   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 19, 2017 09:55 AM
Department University Computing Solutions Phone 14018
Location Email peppers@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130045[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8880DNM Color Printer
Serial No. 5AB000677 Location PDR

Model ColorQube 8880 Hostname hlref2.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK-RMA:XFL134179 1/14/16 RMA:T4B005474 5/12/2017 IP: 140.211.112.44 Metered Code: 4657 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:5F:D4:C0

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker May 12, 2017 04:50 PM 
Status changed from (3) Order in Process to (5) Completed
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Shandelle Plasker May 12, 2017 04:50 PM 
The new Ref 2 has been installed. Inventory has
been updated.
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Shandelle Plasker May 11, 2017 10:28 AM 
They are sending a new Xerox 8880 once stock is back up. I 
will be putting a loaner machine in place for know.
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Shandelle Plasker May 05, 2017 07:22 AM 
Called Mary for an update on this.
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Shandelle Plasker May 02, 2017 02:36 PM 
They sent the wrong type of machine. We received a
6700 instead of an 8880. I have called Xerox who
is putting in a report for me and Mary will call
me back tomorrow about this.

Customer Relationship:
Name: Marry
Phone: (877) 979-8498    Ext:4403
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Shandelle Plasker Apr 20, 2017 12:06 PM 
Status changed from (1) Pending to (3) Order in Process
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Shandelle Plasker Apr 20, 2017 12:06 PM 
This is getting replaced.

RID Number for replacement 21815758
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Shandelle Plasker Apr 19, 2017 09:55 AM 
Ref two has error 91,720.

I called Xerox to have a technician bring out the
part and install it.

REF#21813259
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