Service Request Ticket - # 63403

Service Request Information

CONTACT Name Bracy, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 19, 2017 09:58 AM
Department Creative Arts Phone 88534
Location Email bracyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150037[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch #Z0QW
Serial No. D25Q7077FY13 Location PDR 2023 Giveaway

CPU Intel Core i5(3.3GHz Quad-core)


OS MAC OS X 10.10 (Yosemite) Software Office for MAC from VISA2015004715

Wired NIC 98:5A:EB:E4:62:A9


Wireless NIC AC:29:3A:9E:F1:0F


Bluetooth NIC AC:29:3A:9E:F1:10

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Apr 19, 2017 12:57 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Apr 19, 2017 12:57 PM 
removing from mash and adding it back to the
domain fixed the issue.
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Megan Thibeault Apr 19, 2017 10:23 AM 
Task reassigned to Ranjit Kayastha.
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Kyle Arthenayake Apr 19, 2017 09:58 AM 
Hi again -
Another new issue cropped up this morning...

#20150037[Edit Inv] – Will not allow all users to sign in.
It says "network accounts unavailable" when user
is trying to log in, but the same user isn't
having account issues on other campus computers.
And some users can sign in fine.

Thanks,
Jen

• • • • • • •
Associate Professor, Visual Communication Design 
•  Art Department  •  Western Oregon University  •
 503.838.8534
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