Service Request Ticket - # 63408

Service Request Ticket - # 63408

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Service Request Information

CONTACT	Name	Daniel, Susan	Date	Apr 19, 2017 03:29 PM
	Department	Humanities Division	Phone	88378
	Location		Email	daniels@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120305 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8570/DT Color Printer
	Serial No.	XFN137012	Location	PDR
	Model	8570/DT	Hostname	hum3.wou.edu
	Notes	Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 2X525 Letter/Legal Input Tray, Two-Sided Printing, IP: 140.211.76.56	Ink/Toner Refill
	Wired NIC	00:00:AA:D7:76:2E

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	May 10, 2017 05:03 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ranjit Kayastha	May 10, 2017 03:39 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Ranjit Kayastha	May 10, 2017 02:43 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Kirsten Fauser	May 10, 2017 02:37 PM	Available at 3pm today.	Add Attachment
Bradley Karkanen	May 09, 2017 11:39 AM	**This is an outgoing email Hi Susan, I need some additional information regarding service request #63408 I dropped off you computer everything is done but your files haven't been put back yet. I need you to login before I can put them back where they go. Give us a call when you are available. The stuff form you desktop will be in your H drive in a folder called desktop for the time being. I work until 12 today. I work 12-2 and 3-5 Wednesday and Thursday I work 8-10. Description: *5/9 @8am iMac needs reimaged	Add Attachment Public
Bradley Karkanen	May 09, 2017 11:35 AM	Everything has been finished she needs her files put back where they go. They are both on the Shared users folder and the external hard drive on my desk.	Add Attachment
Bradley Karkanen	May 09, 2017 08:16 AM	Double checking backups of her files	Add Attachment
Bradley Karkanen	May 05, 2017 11:15 AM	Computer to be reimaged Tuesday @8am	Add Attachment
Bradley Karkanen	May 05, 2017 10:09 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Shina Oladiti	May 02, 2017 11:19 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	May 02, 2017 11:18 AM	Met with her on Monday and she said she is going to be available on Friday from 10am through 11am.	Add Attachment
Ranjit Kayastha	Apr 28, 2017 02:40 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Ranjit Kayastha	Apr 28, 2017 02:40 PM	This was for last Friday. It was mentioned she is available MWF 10-11;2-3. I was heading there at 10 but Megan asked me to do anther work and go there at 2. I went there at 2 but she was not there. I think that was the day I have to go help Alfred. I couldn't update the ticket and Monday I don't work. I called her and schedule for this Friday 10-11 but I was sick and was here at 11. I went there at 2 again but find out she has no office hour at 2.	Add Attachment
Ranjit Kayastha	Apr 27, 2017 02:35 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	Apr 27, 2017 02:35 PM	Friday 10-11 (4/27) Mac printer needs to be connected to copier Also she told me Ryan Henderson across the hallway also needs help with same issue.	Add Attachment
Ranjit Kayastha	Apr 21, 2017 10:20 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Kirsten Fauser	Apr 19, 2017 03:29 PM	Computer is not sending documents to printer. Available: MWF 10-11;2-3	Add Attachment