Service Request Ticket

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Service Request Information

CONTACT	Name	Walczyk, Kevin	Date	Apr 19, 2017 03:31 PM
	Department	Creative Arts/Music	Phone	88274
	Location		Email	keveli@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110677 (opens in a new window)	Bldg/Room	APSC 228
	Service Tag		Description	Apple iMac 27-inch,3.1GHz Quad Core Intel i5 #Z0M7
	Serial No.	D25HK0XCDHJW	Location	Kevin Walczyk
	CPU	3.4GHz Quad-Core Intel Core i7
	OS		Software	OS 10.7(Lion) bundled with iLife'11, Microsoft Office for MAC std from P0084903
	Wired NIC	40:6C:8F:1D:13:E7
	Wireless NIC	7C:C3:A1:A6:46:E8
	Bluetooth NIC	10:40:F3:E6:6B:48

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	May 01, 2017 02:37 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Tim Taylor	May 01, 2017 02:37 PM	Task reassigned to Tim Taylor.	Add Attachment
Tim Taylor	May 01, 2017 02:37 PM	Task reassigned to UCS Tech.	Add Attachment
Tim Taylor	May 01, 2017 02:37 PM	I turned on wifi to connect the mac and now he can login. The network cable was long and hard to replace.	Add Attachment
Shina Oladiti	May 01, 2017 02:28 PM	Task reassigned to Tim Taylor.	Add Attachment
Kirsten Fauser	May 01, 2017 01:44 PM	Task reassigned to UCS Tech.	Add Attachment
Kirsten Fauser	May 01, 2017 01:44 PM	Task reassigned to UCS Tech.	Add Attachment
Kirsten Fauser	May 01, 2017 01:44 PM	**This is an email** Hello, I received my computer back (service request 63409) but I am still not able to log on to this computer (WOU #20110677). Any chance of getting another look at this? Thanks!	Add Attachment
Tim Taylor	Apr 21, 2017 12:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Apr 21, 2017 12:35 PM	I delivered his computer. He said he will connect the cables to it.	Add Attachment
Tim Taylor	Apr 21, 2017 12:12 PM	Task reassigned to Tim Taylor.	Add Attachment
Bradley Karkanen	Apr 21, 2017 11:49 AM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Apr 20, 2017 08:37 AM	**This is an email** I'm not on campus today, although you can get Carla Menear (the Music Department's administrative assistant - Smith Hall 103) to let you into my office today. Or, I will be in my office between 9:30-12:30 on Friday. Thanks, Bradley! -KW	Add Attachment
Bradley Karkanen	Apr 20, 2017 08:11 AM	**This is an outgoing email** Hi Kevin, I need some additional information regarding service request #63409 Description: Computer not allowing log in When will you be available for us to return your computer?	Add Attachment Public
Bradley Karkanen	Apr 19, 2017 03:33 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Bradley Karkanen	Apr 19, 2017 03:33 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Kirsten Fauser	Apr 19, 2017 03:32 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Kirsten Fauser	Apr 19, 2017 03:32 PM	**This is an email** I will be available over the next 2 hours. I'm off campus tomorrow but you're welcome to gain access to my office and the computer through Carla Menear (the Music Department administrative assistant).	Add Attachment
Kirsten Fauser	Apr 19, 2017 03:31 PM	**This is an email** I guess what I need then is for this particular computer to have the log-on process to work correctly, which it is not. It is an older iMac (2011) but there are some very expensive sound sample libraries that need to be accessed but I cannot log in, nor have any of my students been able to log on with their WOU login information. Is there a time that someone could take a look at it?	Add Attachment