Service Request Ticket - # 63426

Service Request Ticket - # 63426

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Service Request Information

CONTACT	Name	Freymuth, Dirk	Date	Apr 20, 2017 02:44 PM
	Department	Creative Arts/Music	Phone	88874
	Location		Email	freymutd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131007 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple Macbook Air 13.3-inch #Z0P0
	Serial No.	C02MQ5LYF6T6	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(1.4GHz, dual core, 3MB L3)
	OS	MAC OS X 10.11 (El Capitan)	Software	MS Office 2011 Std for MAC from P0094155, Logic Pro X from Music Licenses P0095256 and MakeMusic Finale 2014 from P0095335 *must be MAVERICK OS with last two software titles*
	Wireless NIC	48:D7:05:B6:C0:B9
	Bluetooth NIC	48:D7:05:B6:C0:BA

TECHS	Submitted by	Hallie Jensen	Contact	hjensen15@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Apr 26, 2017 05:13 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
John Rushing	Apr 26, 2017 05:13 PM	Removed Advanced Mac Cleaner from his MAC. He stopped by and picked up the computer.	Add Attachment
Ranjit Kayastha	Apr 26, 2017 04:30 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ranjit Kayastha	Apr 26, 2017 04:30 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ranjit Kayastha	Apr 26, 2017 04:30 PM	I explained John everything and forwarded him the email. Dirk needs the laptop before 5	Add Attachment
Ranjit Kayastha	Apr 26, 2017 03:42 PM	Need to look for mac cleaner. I did left him an email.	Add Attachment
Megan Thibeault	Apr 26, 2017 02:37 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Kirsten Fauser	Apr 26, 2017 02:26 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Kirsten Fauser	Apr 26, 2017 02:25 PM	Also has a "mac cleaner ad" continually pop-up randomly. Mac is in IN box.	Add Attachment
Kirsten Fauser	Apr 26, 2017 02:21 PM	Called back and is bringing his laptop in. He said the email loads when he is home just on campus it is very slow.	Add Attachment
Shina Oladiti	Apr 26, 2017 09:32 AM	**This is an outgoing email Hi Dirk, We were just following up with you regarding a service request that we have for you. (#63426) Description: 4/25** WOU email wont load on safari We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Adeshina Oladiti	Add Attachment Public
Tim Taylor	Apr 21, 2017 12:34 PM	Task reassigned to UCS Tech.	Add Attachment
Tim Taylor	Apr 21, 2017 12:34 PM	I talked to him and he forget his Macbook. He said he will bring it to UCS on Tuesday	Add Attachment
Tim Taylor	Apr 21, 2017 12:08 PM	Task reassigned to Tim Taylor.	Add Attachment
Hallie Jensen	Apr 20, 2017 02:44 PM	He does not want to use a different browser and recently updated his computer. Now his wou email wont load on safari. Would like someone to come out and take a look	Add Attachment