Service Request Ticket - # 63428

Service Request Information

CONTACT Name Burnham, Debby   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 20, 2017 04:01 PM
Department Bookstore Phone 88641
Location Email burnhamd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091101[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 5BV2SL1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license downgraded to 2007 from P0074957

Wired NIC B8:AC:6F:83:0E:3C

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Apr 20, 2017 04:22 PM 
Status changed from (2) Scheduled to (5) Completed
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Ranjit Kayastha Apr 20, 2017 04:22 PM 
removind and adding the printer fixed it
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Ranjit Kayastha Apr 20, 2017 04:04 PM 
Task reassigned to Ranjit Kayastha.
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Kirsten Fauser Apr 20, 2017 04:01 PM 
Every time she tries to print her computer asks 
her "do you trust this printer if so install 
driver"

Available all day
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