Service Request Ticket

Service Request Information

CONTACT	Name	ONeill, Sean	Date	Apr 21, 2017 11:07 AM
	Department	Library & Media Services	Phone	88818
	Location		Email	oneills@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130221 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	28HN8Y1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	28HN8Y1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091562; VideoPad Video Editor Home Edition 5.0.1 MAC/WIN license VISA2016006251 MARCH2017
	Wired NIC	B8:CA:3A:96:A4:E3

TECHS	Submitted by	Hallie Jensen	Contact	hjensen15@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Apr 21, 2017 12:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Apr 21, 2017 12:54 PM	I added Scott Carter and Sean ONeill as admins	Add Attachment
Tim Taylor	Apr 21, 2017 12:36 PM	Task reassigned to Tim Taylor.	Add Attachment
Hallie Jensen	Apr 21, 2017 11:07 AM	**This is an email** Hello! Scott Carter and I are supposed to have admin rights on one of our PCs and we don't. It's the tower hooked up to the scanner on the long table behind the free-standing partition walls in the DMC. The WOU property number is 20130221. Thanks! - Sean	Add Attachment