Service Request Ticket - # 63436

Service Request Information

CONTACT Name Miller, Nick   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 21, 2017 11:25 AM
Department Business Services Phone 88166
Location Email millerna@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130411[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag G4Y0TY1 Description Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
Serial No. G4Y0TY1 Location PDR

CPU Intel Core i7-3740QM(2.7GHz, 6M cache)


OS Windows 10 Enterprise 64bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0092246, Visio Pro 2013 from P0092736

Wired NIC F0:1F:AF:4C:78:8A


Wireless NIC 80:56:F2:00:71:89


Bluetooth NIC B0:05:94:F9:3E:44

TECHS Submitted by Hallie Jensen Contact hjensen15@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Apr 21, 2017 11:31 AM 
Task reassigned to Megan Eichler.
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Megan Thibeault Apr 21, 2017 11:31 AM 
Status changed from (1) Pending to (5) Completed
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Hallie Jensen Apr 21, 2017 11:25 AM 
Available anytime today- Says that he is getting
an error that says "Product Activation Failed" in
Excel
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