Service Request Ticket - # 63437

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 21, 2017 11:50 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150683[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25RV0B8GG7D Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2015004715, Adobe CC201* subscription Serialized Desktop FEB2017 MOVE to SHARED DEVICE SUM/FALL2019;

Wired NIC 38:C9:86:49:E0:0B


Wireless NIC 28:F0:76:47:F6:F6


Bluetooth NIC 28:F0:76:47:F6:F7

TECHS Submitted by Hallie Jensen Contact hjensen15@wou.edu 88925
Primary Technician Contact ttaylor13@wou.edu 88925

Tracking

Entered by Date Memo
Tim Taylor
Email

Public
Entered by Date Memo
Tim Taylor Apr 24, 2017 04:06 PM 
Status changed from (1) Pending to (5) Completed
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Tim Taylor Apr 24, 2017 04:06 PM 
I re-imaged it and installed adobe cloud. When I
delivered it the Ethernet port connected to the
Mac had no link after testing it with ip pinger. I
told them to email telecom to activate the port
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Tim Taylor Apr 24, 2017 03:31 PM 
Task reassigned to Tim Taylor.
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Tim Taylor Apr 24, 2017 12:20 PM 
called Lisa Catto at 88163 about reimaging the Mac
and she said the students didnt have any projects
on it and we are allowed to reimage it.
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Tim Taylor Apr 21, 2017 04:03 PM 
Task reassigned to John Rushing.
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Tim Taylor Apr 21, 2017 04:03 PM 
Tried to install it but gives an error saying The
installation failed: The installer encountered an
error that caused the installation to fail. Tried
to install it again and got the same error.
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Tim Taylor Apr 21, 2017 02:03 PM 
added printers Pandora and Phoenix. Brought Mac
back to office to uninstall and reinstall AdobeCCE
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Tim Taylor Apr 21, 2017 01:12 PM 
Task reassigned to Tim Taylor.
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Hallie Jensen Apr 21, 2017 11:50 AM 
There is not a printer connected to this computer
and she also said that the program Indesign is not
working correctly
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