Service Request Ticket

Service Request Information

CONTACT	Name	Carter, Scott	Date	Apr 21, 2017 11:55 AM
	Department	Library & Media Services	Phone	88848
	Location		Email	carters@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160834 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 27-inch 3.2GHz Retina5Kdisplay MK472L/A
	Serial No.	C02T22S4GG7L	Location	PDR
	CPU	3.2GHz Quad-core Intel Core i5
	OS	MAC OS 10.3	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511; Camtasia for Education Mac v3. VISA2016006254; Apple Pro Apps Bundle for Education(Includes:Final Cut Pro v10.3.2, Logic Pro X v10.3.1, Compressor v4.3.1, Motion v5.3.1, & MainStage v3.3)P0103822; Adobe CC201* FULL MAC from Student Lab licensing; Roxio Toast Titanium v17 UCS2018009107
	Wired NIC	A8:60:B6:24:5F:AC
	Wireless NIC	58:40:4E:E6:AC:8C
	Bluetooth NIC	58:40:4E:E6:AC:8D

TECHS	Submitted by	Hallie Jensen	Contact	hjensen15@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Apr 21, 2017 04:25 PM	Task reassigned to Tim Taylor.	Add Attachment
Tim Taylor	Apr 21, 2017 04:25 PM	Task reassigned to Tim Taylor.	Add Attachment
Tim Taylor	Apr 21, 2017 04:25 PM	It was put on W#20160834. The student in the next room over was working on an older Mac and that didn't have Camtasia. Instead of removing Camtaisa on W#20160834 and put it on the other Mac he decided not to.	Add Attachment
Tim Taylor	Apr 21, 2017 01:11 PM	Task reassigned to UCS Tech.	Add Attachment
Tim Taylor	Apr 21, 2017 12:56 PM	Task reassigned to Tim Taylor.	Add Attachment
Hallie Jensen	Apr 21, 2017 11:55 AM	**This is an email** We purchased another copy of Camtasia as part of the approved AIC proposal (see invoice #2016-0754). No rush, but it needs to be installed on the Mac in HL 222 (WOU#20160834). Thanks a bunch, Scott	Add Attachment