Service Request Ticket - # 63442

Service Request Information

CONTACT Name Hughes, Chloe   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 24, 2017 09:18 AM
Department Education & Leadership Phone 88781
Location Email hughesc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090898[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo #Z0J7
Serial No. W8016534ATP Location PDR

CPU Intel Core 2 Duo 2.4GHz 3MB shared L2 cache


OS Unknown Software Microsoft Office for Mac 2008 from P0074772

Wired NIC 58:B0:35:F2:20:85


Wireless NIC F8:1E:DF:EC:68:87


Bluetooth NIC 58:B0:35:8E:94:B4

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti May 01, 2017 02:03 PM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti May 01, 2017 02:03 PM 
Delivery completed and setup done.
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Shina Oladiti Apr 28, 2017 09:41 AM 
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Apr 28, 2017 09:39 AM 
****This is an email****
That is wonderful news!  Thank you so very much. 
I am delighted!

Could you deliver the laptop on Monday May 1st,
sometime between 11am and 1pm?
With much appreciation,

Chloë
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Shina Oladiti Apr 28, 2017 08:14 AM 
**********************************
Update in AD.
**********************************
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Shina Oladiti Apr 28, 2017 08:14 AM 
Sent an email for availability.
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Shina Oladiti Apr 26, 2017 09:14 AM 
Task reassigned to Adeshina Oladiti.
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Shina Oladiti Apr 26, 2017 09:13 AM 
Machine is prepped and ready for delivery. Its on
the inventory counter. I copied her file on an
external hard-drive, which is on my desk.
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Shina Oladiti Apr 26, 2017 08:33 AM 
Running windows update.
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Shina Oladiti Apr 25, 2017 01:30 PM 
Imaging the new machine.
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Shina Oladiti Apr 25, 2017 01:30 PM 
I removed the hard-drive and i was able to locate
the desktop. trying to copy the files off the
hard-drive.
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Tricia Flaherty Apr 25, 2017 12:37 PM 
we are going to replace this laptop with a MacBook
Air W#20141275[Edit Inv] I am working oon the details and
will add them to this SR
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Shina Oladiti Apr 25, 2017 11:01 AM 
Left VM to inform her that the hard-drive is bad.
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Shina Oladiti Apr 24, 2017 10:06 AM 
The machine is on my desk
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Shina Oladiti Apr 24, 2017 10:03 AM 
It is not loading the OS, Sometimes It would
display a folder with question mark or a circle
with a line through it. Try load the disk
utilities to check the hard-drive, and try to
verify but it hand and the restore won't work.
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Shina Oladiti Apr 24, 2017 09:34 AM 
Checking on her computer for now.
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Kyle Arthenayake Apr 24, 2017 09:18 AM 
Office 88781
Cell 503-569-1687
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