Service Request Ticket

Service Request Information

CONTACT	Name	Kelly, Tom	Date	Apr 26, 2017 09:14 AM
	Department	Health & Exercise Science	Phone	88256
	Location		Email	kellyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141105 (opens in a new window)	Bldg/Room	HWC 303
	Service Tag	4SZNV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	4SZNV42	Location	Exercise Science Lab station # (replaces W#2010*)
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D4:85:1B

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	May 03, 2017 09:05 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shandelle Plasker	May 03, 2017 09:05 AM	Ranjit let me know this was finished	Add Attachment
Ranjit Kayastha	May 02, 2017 04:59 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Shandelle Plasker	May 02, 2017 03:18 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Shandelle Plasker	May 02, 2017 03:18 PM	Please go down and try to print. See if it is asking to update the print driver. If not on your profile try admin profile. If you get this error please delete the driver and printer then re add it.	Add Attachment
Kirsten Fauser	May 02, 2017 10:10 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Kirsten Fauser	May 02, 2017 10:10 AM	There will be someone in the office until 12:30 and then 3-4. (3/2)	Add Attachment
Shandelle Plasker	May 01, 2017 02:51 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	May 01, 2017 02:51 PM	Emailed him.	Add Attachment
Kyle Arthenayake	Apr 26, 2017 09:14 AM	Printer is saying that there needs to be a new software driver installed.	Add Attachment