Status changed from (1) Pending to (5) Completed

Status changed from (4) On Hold to (1) Pending

Status changed from (1) Pending to (4) On Hold

Her machine is in the OUTBOX for now, waiting on
her to respond on replacement.

Assigned loaner laptop WOU#20110788. 

Priority changed from (3) Priority to (1) Highest Priority.

Karen called back saying the problem is still
occurring. She will be available for pick up of
the laptop to be looked at again until 12 and from
2 - 4 today. She will also need a loaner laptop
that has admin rights.  

W#20130550 Her machine was beeping 3 times in
every startup and not run.

I took out the RAM and put it back which fixed it.

I got back the Loaner W#20100330

She says she has problem with W#20130550
she has the loaner
I got back her machine
Will do some testing tomorrow

Task reassigned to UCS Tech.

****This is an email****
Dear UCS,

It appears that my computer may be doing OK after
all.  I've had no glitches/beeping all weekend. 
Originally, a tech was going to come and retrieve
my machine and let me keep the loaner MacBook Pro
that I was given on Friday.  Instead, would it be
possible to simply hang on to both for the next
few days?  If "mine" continues to function
normally, it'd be best NOT to wipe it and do a
rebuild.  Hopefully we can avoid that altogether!

Thanks,

I had to go back to her office. The Mac was making
the beeps. She has to uninstall Rosetta Stone but
she has to call the company to get the key off. I
gave her the same loaner back and will pick up her
Mac Monday. Then I will give it to Ranjit because
he worked with this Mac before

Delivered her Mac and brought back the loaner

call before heading over

I'm not sure if I have a service order number, but
today I called in about my computer making "triple
beeps" and freezing.  One of the techs determined
that it was likely a RAM problem and  picked it up
this afternoon (Thursday).  He did bring a loaner
in its place, which I appreciate.

The reason I am writing is to ask that files and
programs (especially programs!) be left intact as
much as possible, rather than "re-imaged".  I ask
this because, this past fall, the re-imaging was
quite a prolonged and complex process, especially
for the Windows Parallels stuff, but there were
other issues as well, and updates took forever. 
If there's any way the RAM issue can be dealt with
but have the machine otherwise left "as is", I
would be most appreciative!

If it has already been "wiped", well, I guess it
is too late.  But if not, please let the tech
working on my Macbook Pro know this--I should've
been more diligent about this earlier.

Also, if UCS needs to keep my computer for
awhile--especially if you do have to re-image
(aargh!)--then I really need Administrator
privileges on the loaner so I can do things like
hook up to my home printer, install flash for
viewing some videos needed for classes, etc...

Assigned loaner laptop with WOU#20100330

She explained that occasionally her Mac laptop
will start beeping and then freeze and usually
turn off and she has to restart the whole thing.
She said she will either be in her office (NS 001)
or across the hall in NS 004.