Service Request Ticket - # 63480

Service Request Information

CONTACT Name Bracy, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 27, 2017 02:00 PM
Department Creative Arts Phone 88534
Location Email bracyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150042[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch #Z0QW
Serial No. D25Q706SFY13 Location PDR 2023 Giveaway

CPU Intel Core i5(3.3GHz Quad-core)


OS MAC OS X 10.10 (Yosemite) Software Office for MAC from VISA2015004715

Wired NIC 98:5A:EB:E4:61:D5


Wireless NIC AC:29:3A:9F:03:4B


Bluetooth NIC AC:29:3A:9F:03:4C

TECHS Submitted by Hallie Jensen Contact hjensen15@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Oct 25, 2017 10:20 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Jul 11, 2017 12:04 PM 
This is fixed and I was tested printed from these
two machines.

I did notice that if we reboot the printer the
network settings defaults to disable.

Also, I tried to add the printer to another
machine in there that did not have the printer on
it. Each time I try to add it drops the IP from
the printer. 

I am still looking at why this is happening.
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Hallie Jensen Apr 27, 2017 02:00 PM 
****This is an email****
Hello -

After several failed attempts to print to the
"Kandinski" inkjet printer from several different
Macs in ITC 210, we have given up. I suspect the
local network which has that printer is no longer
working with the printer.

We "lost" one, the Picasso printer, last year to
this... some sort of out-of-date print card in the
3880s I think. I'm hoping someone can help soon,
as we are now down to one large-format printer in
this lab, and it's locked up in the back room (so
not accessible to students during open lab time).

If it's not a network problem, then several
systems need looking into... 20150042[Edit Inv], 20150043[Edit Inv]
for sure, and there are reportedly others.

Thanks,
Jen
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