Service Request Ticket - # 63491

Service Request Information

CONTACT Name Keulks, Gavin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 01, 2017 09:29 AM
Department Humanities Division Phone 88519
Location Email keulksg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141284[Edit Inv] (opens in a new window) Bldg/Room SSC
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25PX0X4F8J7 Location Going to PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.10 (Yosemite) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2014004298

Wired NIC 98:5A:EB:D2:60:B6


Wireless NIC B8:09:8A:DB:ED:A7


Bluetooth NIC B8:09:8A:DB:ED:A8

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact ttaylor13@wou.edu 88925

Tracking

Entered by Date Memo
Tim Taylor
Email

Public
Entered by Date Memo
Tim Taylor May 09, 2017 04:20 PM 
Status changed from (2) Scheduled to (5) Completed
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Tim Taylor May 09, 2017 04:20 PM 
Delivered W#20141284[Edit Inv] to APSC 210. All computers
are now delivered and set up
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Shina Oladiti May 09, 2017 02:33 PM 
Task reassigned to Tim Taylor.
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John Rushing May 05, 2017 08:21 AM 
Active directory updated for W#20141284[Edit Inv], 
W#20141285[Edit Inv], W#20141286[Edit Inv], W#20141287[Edit Inv], W#20150666[Edit Inv]. 

Still need W#20141060[Edit Inv] moved in AD once setup.
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Shina Oladiti May 05, 2017 08:09 AM 
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti May 04, 2017 11:18 AM 
Task reassigned to Adeshina Oladiti.
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Shina Oladiti May 04, 2017 10:03 AM 
****This is an email****
Excellent -- they will be ready by Thursday. 
Would that work?  I'll be in the Honors Office
that day from 10-4 and can provide you access to
the APS 213 computer lab.  If I'm not there, the
code for the keypad is 19500#.  See you on Thursday?
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Shina Oladiti May 02, 2017 01:13 PM 
Sent an email for availability.
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Shina Oladiti May 02, 2017 01:10 PM 
All the machines are prepped and ready for
delivery. They are all back on the inventory counter.
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Shina Oladiti May 02, 2017 01:08 PM 
Task reassigned to UCS Tech.
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Shina Oladiti May 02, 2017 01:08 PM 
************************
Update in AD
************************
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Shina Oladiti May 02, 2017 01:07 PM 
Prepped and ready for delivery.
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Tim Taylor May 01, 2017 04:40 PM 
the PC W#20150666[Edit Inv] has been sticked and is imaging.
It is located on the counter across from the
student techs
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Tim Taylor May 01, 2017 04:39 PM 
all 4 macs are done and are back on the counter in
ITC008 across from the storage shelves.
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Tim Taylor May 01, 2017 12:38 PM 
The 4 Mac's have been sticked and are imaging.
They are located on the counter across from the
student techs
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Tricia Flaherty May 01, 2017 12:01 PM 
that is 4 iMacs and 1 PC workstation
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Tricia Flaherty May 01, 2017 12:00 PM 
W#20141284 is replacing W#W#20120644 in APSC210
Honors Office Admin Station	
W#20141285, W#20121286 & W#20141287 are replacing
W#20120645, W#20120646 & W#20121224 in APSC213
Honors Lab
PC desktop W#20150666 & monitor W#20141287 is
replacing PC W#20110873 & monitor W#20110990 in
APSC213 Honors Lab
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Courtney Croy May 01, 2017 09:29 AM 
GFA EQUIP SETUP: There are 6 new stations to be set up for 
Honors Lab in APSC. 4 iMac stations and 2 PC.
iMac W# 20141284[Edit Inv] is to be set up for the office admin 
station in APSC 210
iMacs: 
W# 20141285[Edit Inv] 20141286 20141287[Edit Inv] 
PCs:
W# 20150666[Edit Inv] 20141060
Are to be set up in APSC 213 for the honors lab. 
These will be replacing W# 20120644[Edit Inv] 20120645 20120646[Edit Inv] 
20121224[Edit Inv] 20110873 and 20110990[Edit Inv]
All CPUs are located in ITC 008 on the floor at the end of my 
desk under the whiteboard. Contact for this delivery is Gavin 
Keulks.
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