Service Request Ticket

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Service Request Information

CONTACT	Name	Rizo, Amy	Date	May 01, 2017 10:43 AM
	Department	The Research Institute	Phone	89238
	Location		Email	rizos@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160849 (opens in a new window)	Bldg/Room	TODD 227
	Service Tag		Description	13.3 MacBook Pro (Space Gray, Late 2016) #Z0SW
	Serial No.	C02TK13EGVC8	Location	Amy Rizo, TRI
	CPU	Intel Core i5(2.0GHz dual-core, 4MB L3)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201MAC XXXX2016005511; Adobe CC201 subscription NamedUser(Amy Rizo)- install Adobe CCdesktop
	Wireless NIC	78:4F:43:A0:8B:11
	Bluetooth NIC	78:4F:43:9A:9A:4C

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	May 18, 2017 02:09 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ranjit Kayastha	May 18, 2017 02:09 PM	DONE!!	Add Attachment
Megan Thibeault	May 17, 2017 02:25 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Nick Wanderschied	May 17, 2017 02:10 PM	Task reassigned to Megan Eichler.	Add Attachment
Nick Wanderschied	May 17, 2017 02:09 PM	she has admin rights and is connected to printers... still need to get her set up with two monitors. I couldn't get daisy chaining from monitor 1 to work.	Add Attachment
Megan Thibeault	May 17, 2017 11:12 AM	Task reassigned to Nick Wanderschied.	Add Attachment
Megan Thibeault	May 17, 2017 10:41 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	May 17, 2017 10:41 AM	here until 3pm please go assist	Add Attachment
Shina Oladiti	May 16, 2017 01:40 PM	Machine connects to one monitor, needs to give admin right and add printers.	Add Attachment
Shina Oladiti	May 11, 2017 10:13 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	May 10, 2017 08:28 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	May 10, 2017 08:27 AM	**This is an email** Hello, Thank you for letting me know! I will be ready tomorrow Thursday at 3:00pm, if that time doesn't work for you I will also be available Friday at 9:30am. Please let me know if you need anything else for me to do, Thanks! -Amy	Add Attachment
Shina Oladiti	May 09, 2017 02:54 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	May 09, 2017 02:54 PM	Sent an email for availability.	Add Attachment
Shina Oladiti	May 09, 2017 02:52 PM	Prepped and ready for delivery. It is back on the inventory counter.	Add Attachment
John Rushing	May 09, 2017 02:51 PM	Computer has been moved in Active directory to TRI	Add Attachment
Shina Oladiti	May 02, 2017 01:54 PM	Image in progress.....	Add Attachment
Tricia Flaherty	May 01, 2017 02:09 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	May 01, 2017 02:09 PM	this has a new Equip form and an invoice	Add Attachment
Tricia Flaherty	May 01, 2017 02:08 PM	this also gets USB Apple Keyboard and wireless Magic Mouse 2 and 4 sdifferent adpaters, She is a ADobe CC named user so please install the Adobe CC desktop app and remind her how she logs in and downloads applications or updates via the ADobe CC desktop app. Creative Cloud desktop app (Mac)- http://ccmdl.adobe.com/AdobeProducts/KCCC/1/osx10/ACCCx4_0_1_188.dmg	Add Attachment
Courtney Croy	May 01, 2017 10:43 AM	NEW EQUIP SETUP: A MacBook Pro W# 20160849 and various cabling are to be set up and delivered for Amy Rizo in Todd 227. These are located in ITC 008 on the counter across from the storage wall.	Add Attachment