Service Request Ticket - # 63495

Service Request Information

CONTACT Name Bracy, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 01, 2017 11:33 AM
Department Creative Arts Phone 88534
Location Email bracyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150036[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag Description Apple iMac 27-inch #Z0QW
Serial No. D25Q706TFY13 Location 002-Storage

CPU Intel Core i5(3.3GHz Quad-core)


OS MAC OS X 10.10 (Yosemite) Software Office for MAC from VISA2015004715

Wired NIC 98:5A:EB:E4:48:00


Wireless NIC AC:29:3A:9F:03:9B


Bluetooth NIC AC:29:3A:9F:03:9C

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha May 24, 2017 02:48 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Ranjit Kayastha May 24, 2017 02:48 PM 
For W#20150043[Edit Inv]
Removing and adding it back to domain fixed it

For W#20150042[Edit Inv]
I ran InDesign and it didn't crash.

For W#20150036[Edit Inv]
It didn't crash or freeze for me
after opening Firefox, Word, and Adobe InDesign.
Add Attachment
Ranjit Kayastha May 24, 2017 10:20 AM 
Task reassigned to Ranjit Kayastha.
 Add Attachment
Megan Thibeault May 24, 2017 07:20 AM 
Priority changed from (3) Priority to (2) High Priority.
 Add Attachment
Bradley Karkanen May 23, 2017 11:51 AM 
Task reassigned to UCS Tech.
 Add Attachment
John Rushing May 23, 2017 11:33 AM 
Task reassigned to Bradley Karkanen.
 Add Attachment
John Rushing May 23, 2017 11:33 AM 
Can you take a look this week at these computers. 
Make sure Adobe 2015.5 is updated and all plug-ins.
 Add Attachment
Tim Taylor May 01, 2017 01:25 PM 
Task reassigned to John Rushing.
 Add Attachment
Tim Taylor May 01, 2017 01:24 PM 
for W#20150043[Edit Inv] I was able to login and ignore the 
 "Network Accounts Unavailable" warning.

for W#20150042[Edit Inv] I ran InDesign and it didn't crash.

For W#20150036[Edit Inv] It didn't crash or freeze for me
after opening Firefox, Word, and Adobe InDesign.
Add Attachment
Natalie Plasker May 01, 2017 11:33 AM 
****This is an email****
Hello -

I'm not sure what's going on here (ITC 210) lately
— seems like I'm emailing you every day!

Some issues to report today:
#20150036[Edit Inv] – crashing and freezing frequently,
across different applications (Firefox, Microsoft
and Adobe)

#20150042[Edit Inv] – InDesign crashing frequently

#20150043[Edit Inv] – "Network Accounts Unavailable" -
sin-in issues for some students

Thanks,
Jen
Add Attachment