Service Request Ticket - # 63498

Service Request Information

CONTACT Name ONeill, Sean   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 01, 2017 03:26 PM
Department Library & Media Services Phone 88818
Location Email oneills@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130225[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 289L8Y1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 289L8Y1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091562; This station gets full Adobe CC2015 for WIN from Student LAB license; VideoPad Video Editor Home Edition 5.0.1 MAC/WIN license VISA2016006251 MARCH2017

Wired NIC B8:CA:3A:8A:D3:9A

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact lambertp@wou.edu 88003

Tracking

Entered by Date Memo
Paul Lambert
Email

Public
Entered by Date Memo
Paul Lambert Nov 07, 2017 08:30 AM 
Status changed from (1) Pending to (5) Completed
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Paul Lambert Nov 07, 2017 08:30 AM 
faulty wiring
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Tim Taylor May 01, 2017 04:00 PM 
Task reassigned to Paul Lambert.
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Tim Taylor May 01, 2017 04:00 PM 
The port that was connected to the pc wasn't
working. I switch the pc ethernet port with the
port connected to the iMac and turned WIFI on the
iMac.
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Tim Taylor May 01, 2017 03:33 PM 
Task reassigned to Tim Taylor.
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Kirsten Fauser May 01, 2017 03:26 PM 
****This is an email****
Hello. The PC in HL-222 - even after reboots 
and cord checks - won't let anyone log in. The 
error msg is that no logon servers are 
available. This is a fairly important PC, 
especially for the transcription 
software/pedals. Thanks! - Sean
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