Status changed from (2) Scheduled to (5) Completed

Task reassigned to Ranjit Kayastha.

****This is an email****
Sorry about yesterday and not having the laptop on
campus when I said I would.

Let's try for tomorrow, Wednesday, 5/10? Would
11:30am work?

Alicia

Status changed from (1) Pending to (2) Scheduled

****This is an outgoing email****
Hi Alicia,

We were just following up with you regarding a
service request that we have for you.  (#63512)

Description: Install Adobe Acrobat Pro DC for
Alicia on her PC laptop in RWEC 224 (order#9812)

Please, let us know when to come in to assist you
on this service request.

Thanks,
Adeshina Oladiti

FOR INSTALL OF ADOBE ACROBAT PRO DC-- new
"serialized" installer instructions:
Transfer the new folder at: T:\Adobe
CCE\CCEPackages\CC2015_5JULY16\AcrobatProDCv12_WIN
to computer Desktop and run the setup.exe file in
the enclosed Build folder.  
This should install Acrobat Pro DC and
automatically "serialize" the program.  When done
launch Adobe to make sure it was successful then
delete installer folder from Desktop of computer

Please let the end user know that they do not need
to sign in to use the software even though it may
prompt for login it is not affecting the usage, it
just would be access to cloud storage component of
Acrobat that we do not use.   Also demonstrate the
Tools Tab as the new version has users confused
and not knowing where to find functions like
combining documents or editing documents etc. 
There is also links to great tutorials from within
the app on how to use this new version.  You might
point those out so that if they have some
questions about usage they can self service those
before calling  a tech.
https://helpx.adobe.com/acrobat.html  look at the
"Do More with Acrobat DC" list under the Home TAB
and also point out the Tools tab.
another great tutorial video:
https://helpx.adobe.com/acrobat/how-to/what-is-acrobat-dc.html