Service Request Ticket - # 63521

Service Request Ticket - # 63521

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Service Request Information

CONTACT	Name	Catto, Lisa	Date	May 03, 2017 01:34 PM
	Department	Strategic Communications & Marketing	Phone	88163
	Location		Email	cattol@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Thin Client	Edit WOU #	20160852 (opens in a new window)	Bldg/Room	AD 302
	Service Tag	18455J2	Description	Dell Wyse 5030 PCoiP Zero Client 32MB (256Mb)FLASH
	Serial No.	18455J2	Location	MARCOM student stations
	CPU	Unknown
	OS	Unknown	Software	Microsoft VDA subscription P0103989, VMWare View Premier with Maint [STOCKP0101072&P0103776}

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	May 15, 2017 01:27 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Shina Oladiti	May 15, 2017 01:26 PM	Setup completed. I picked up W#20080624 and W#20120655	Add Attachment
Shina Oladiti	May 15, 2017 08:57 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Ranjit Kayastha	May 12, 2017 04:00 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	May 12, 2017 04:00 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	May 12, 2017 03:58 PM	**This is an email** Hi Ranjit, Thanks so much. I'll be here Monday all day except 12:30-1:30. Wednesday I'll be in the office between 10:30 and 2. Thanks, Lisa Lisa Catto Media relations and social media \| Strategic Marketing and Communications Western Oregon University cattol@wou.edu 503-838-8163 F/T/I/YouTube: @wounews \| Snapchat: @westernoregon \| wou.edu/marcom Submit a work request or schedule a meeting.	Add Attachment
Ranjit Kayastha	May 11, 2017 03:24 PM	Sent email asking for Availability.	Add Attachment
Tricia Flaherty	May 10, 2017 12:30 PM	Please don't forget to pick this up W# 20120655 reference SR 62748 for more information and let Me know that you brought it back as the GFA SR is currently in here queue.	Add Attachment
Ranjit Kayastha	May 09, 2017 02:38 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	May 09, 2017 02:38 PM	Sent email asking for Availaility.	Add Attachment
Megan Thibeault	May 09, 2017 01:03 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	May 09, 2017 01:03 PM	please work on this	Add Attachment
John Rushing	May 05, 2017 08:55 AM	Task reassigned to UCS Tech.	Add Attachment
John Rushing	May 05, 2017 08:55 AM	Thin clients have been configured.	Add Attachment
Courtney Croy	May 03, 2017 01:34 PM	NEW EQUIP SETUP: 2 Dell ThinClients W# 20160852 and 20160853 are to be set up and delivered for Strategic Marketing & Communications. Use existing monitors for setup. Contact for the order is Lisa Catto. The thin clients are located in ITC 008 on the counter across from the storage wall. During setup also take away W# 20120655 reference SR 62748 for more information.	Add Attachment