Service Request Ticket - # 63525

Service Request Information

CONTACT Name Flaherty, Tricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 04, 2017 01:33 PM
Department University Computing Solutions Phone 88904
Location Email flahert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130519[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9WGBFZ1 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 9WGBFZ1 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986; ***Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop JAN2016 CANCELLED MAY2017 DO NOT REINSTALL***

Wired NIC F8:B1:56:C5:A9:3F

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact nwanderschied14@wou.edu 88925

Tracking

Entered by Date Memo
Nick Wanderschied
Email

Public
Entered by Date Memo
Nick Wanderschied May 05, 2017 02:01 PM 
Task reassigned to Nick Wanderschied.
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Nick Wanderschied May 05, 2017 02:01 PM 
Status changed from (1) Pending to (5) Completed
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Nick Wanderschied May 05, 2017 02:01 PM 
returned
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Bradley Karkanen May 05, 2017 11:38 AM 
Task reassigned to UCS Tech.
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Bradley Karkanen May 05, 2017 11:38 AM 
Imaging Finished. Everything has been done but 
Windows updates.
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Bradley Karkanen May 05, 2017 09:43 AM 
They said they would also like the machine 
reimaged. Once Acrobat is removed I will start 
imaging it.
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Bradley Karkanen May 05, 2017 09:29 AM 
Task reassigned to Bradley Karkanen.
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Tricia Flaherty May 04, 2017 01:33 PM 
They do not want to renew the Acrobat license so
we need to go de-serial and then uninstall the
Software.  Make sure you run the De-serial process
first.  the EXE for that can be found at: T:\Adobe
CCE\CCEPackages\AdobeAcrobatProDC_WIN\AdobeDCWINSERIALIZElicense\RemoveVolumeSerial.exe
Let me know if you have any questions and if you
need a contact person in Budget payroll talk to
Brandon Neish who has decided not to renew the
license on this station.
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