Service Request Ticket - # 63526

Service Request Information

CONTACT Name Martin, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 04, 2017 01:56 PM
Department Business/Economics Division Phone 88214
Location Email martinm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20150162[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8880DNM Color Printer
Serial No. T4B004203A Location PDR 2023 Giveaway

Model ColorQube 8880 Hostname oma.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP:140.211.116.42 Metered Code: 7021 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:5F:FA:31

TECHS Submitted by Hallie Jensen Contact hjensen15@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker May 12, 2017 03:07 PM 
Status changed from (7) Waiting for Contact to (5) Completed
 Add Attachment
Shandelle Plasker May 12, 2017 03:06 PM 
Moe came and installed a few new parts. Works
again. Went down and put it back. Test printed and
brought back loaner
 Add Attachment
Shandelle Plasker May 11, 2017 10:27 AM 
Status changed from (1) Pending to (7) Waiting for Contact
 Add Attachment
Shandelle Plasker May 11, 2017 10:27 AM 
Printer is know on PagePack. I have called in the issue to 
Xerox who is sending out a tech.

REF#21847512
 Add Attachment
Shandelle Plasker May 11, 2017 10:26 AM 
Status changed from (4) On Hold to (1) Pending
 Add Attachment
Shandelle Plasker May 09, 2017 03:26 PM 
Status changed from (1) Pending to (4) On Hold
 Add Attachment
Shandelle Plasker May 09, 2017 03:26 PM 
A loaner is in place for now. Putting this SR on
hold until I hear back about PagePack.
 Add Attachment
Shandelle Plasker May 05, 2017 11:22 AM 
needs a new power module. Some reason this no
longer on PagePack. Told Joanie and waiting for an
answer on it.
 Add Attachment
Shandelle Plasker May 04, 2017 05:00 PM 
Installed a loaner in place of this machine. Have
this at my desk. Will test it tomorrow.
 Add Attachment
Shandelle Plasker May 04, 2017 04:59 PM 
Task reassigned to Shandelle Pepper.
 Add Attachment
John Rushing May 04, 2017 02:40 PM 
I reset print queue, Ranjit ran down to restart.
 Add Attachment
Megan Thibeault May 04, 2017 02:03 PM 
can you look into this if Pepper isnt back
 Add Attachment
Megan Thibeault May 04, 2017 02:03 PM 
Task reassigned to John Rushing.
 Add Attachment
Hallie Jensen May 04, 2017 01:56 PM 
Professor said that printer is not printing anything
Add Attachment