Service Request Ticket

Service Request Information

CONTACT	Name	Helyer, Kella	Date	May 08, 2017 11:41 AM
	Department	Financial Aid	Phone	88475
	Location		Email	helyerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150260 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	16BW362	Description	Dell Latitude E7250 (i5-5300U, 8GB RAM 256HD)
	Serial No.	16BW362	Location	PDR
	CPU	Intel Core i5-5300U(Dual Core, 2.3GHz, 3M, 15W)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license XXXX2015004715
	Wired NIC	20:47:47:EE:CF:FF
	Wireless NIC	DC:53:60:26:9F:E9
	Bluetooth NIC	DC:53:60:26:9F:ED

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	May 10, 2017 09:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	May 10, 2017 09:17 AM	PowerFades was having a login issue, the fix was to use wouclassroom SSID. She will work with Fay on the banner password.	Add Attachment
John Rushing	May 10, 2017 08:34 AM	Talked to her on the phone yesterday, the password she was using had a letter wrong so I told it to her over the phone. I also emailed her today to see if everything is working. If we need to reset the banner user password we will need to contact Fay Whitenack.	Add Attachment
Megan Thibeault	May 09, 2017 09:49 AM	Task reassigned to John Rushing.	Add Attachment
Tim Taylor	May 08, 2017 02:22 PM	Task reassigned to Megan Eichler.	Add Attachment
Tim Taylor	May 08, 2017 02:22 PM	Created local login WOUGuest password: G0Wov3$! Said will call if they are not done with account be we will delete it anyway and recreated if needed	Add Attachment
Tim Taylor	May 08, 2017 01:34 PM	call at 3:30pm	Add Attachment
Tim Taylor	May 08, 2017 12:44 PM	Darin 88176	Add Attachment
Tim Taylor	May 08, 2017 12:43 PM	went to AD 309 but the person who knows the name of the user is Darin and is at lunch. Will call back later to get the name and set up the local account	Add Attachment
Tim Taylor	May 08, 2017 12:27 PM	Task reassigned to Tim Taylor.	Add Attachment
Natalie Plasker	May 08, 2017 11:41 AM	Create local login chat with Megan.	Add Attachment