Service Request Ticket - # 63546

Service Request Information

CONTACT Name Bucy, Mary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 08, 2017 12:00 PM
Department Education & Leadership Phone 88794
Location Email bucym@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130444[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch, Intel i5 3.2GHz Quad #Z0PF
Serial No. D25LQ0UVF8J9 Location PDR

CPU Intel Core i5(3.2GHz, 6MB L3)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0092619, [TRANSFER from W#20080824 and 20100344: Adobe Master Collection CS5 Mac from P0077589, Filemaker Pro 7 from P0053991, and Inspiration 7.6 from P0054076], Adobe Captivate v.8 license from P0096086; Adobe Captivate 10 (2017 release) UCS104112017007252;

Wired NIC 68:5B:35:9B:0B:1D


Wireless NIC C8:E0:EB:46:E2:AF


Bluetooth NIC C8:E0:EB:46:E2:B0

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha May 11, 2017 04:37 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha May 11, 2017 04:37 PM 
DONE!!
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Ranjit Kayastha May 10, 2017 03:42 PM 
Garageband is doing the updates right now
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Ranjit Kayastha May 10, 2017 03:42 PM 
Task reassigned to Ranjit Kayastha.
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Ranjit Kayastha May 10, 2017 03:42 PM 
Upgraed it to OS X Lion then to Yosemite and then to OX L 
Capitan.
Done with the upgrade.

She needs some software. I installed it for her. Imovie, 
Garageband, Pages, Keynote and Final cut pro.
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Bradley Karkanen May 10, 2017 01:55 PM 
Task reassigned to UCS Tech.
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Bradley Karkanen May 10, 2017 01:01 PM 
Task reassigned to Bradley Karkanen.
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Kyle Arthenayake May 10, 2017 10:26 AM 
Priority changed from (3) Priority to (2) High Priority.
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Tim Taylor May 08, 2017 01:46 PM 
Sent a email for availability
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Tricia Flaherty May 08, 2017 12:57 PM 
She wants OS upgrade as well per phone
conversation I had with her this morning
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Natalie Plasker May 08, 2017 12:00 PM 
Need computer updated as well as garage band, and
imovie installed on her machine.
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