Service Request Ticket - # 63553

Service Request Information

CONTACT Name Caceda, Carmen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 08, 2017 03:21 PM
Department College of Education Phone 88409
Location Email cacedac@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150682[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25RV0FKGG7D Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.16 or 11.x (Big Sur) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2015004715; TRANSFER from W#20120398 EndNote X6 for MAC from P0089142--TRANSFERRED TO W#20141279 See SR67366 MAY 2018;

Wired NIC 38:C9:86:49:E8:E1


Wireless NIC 28:F0:76:48:3D:F2


Bluetooth NIC 28:F0:76:48:3D:F3

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact ttaylor13@wou.edu 88925

Tracking

Entered by Date Memo
Tim Taylor
Email

Public
Entered by Date Memo
Tim Taylor May 08, 2017 04:58 PM 
Status changed from (1) Pending to (5) Completed
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Tim Taylor May 08, 2017 04:58 PM 
reinstalled office 2016 through self service
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Tim Taylor May 08, 2017 04:45 PM 
Task reassigned to Tim Taylor.
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Kirsten Fauser May 08, 2017 03:21 PM 
When opening power point she is receiving an error 
that she needs to pay for Microsoft.
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